Customer Service Agent

　　Greeting our passengers with a smile

　　Are you passionate about customer service and travel? Would you love to help people get where they’re going? Are you a real problem-solver who can stay focused in any situation? Then a Customer Service Agent position at United Ground Express, a subsidiary of United Airlines, is right for you.

　　As part of the UGE Customer Service team, you’ll meet diverse people from all over the world at the ticket counter, gate, and more to provide a flyer friendly experience aboard every flight, every day!

　　*Caring for Customers

　　As a Customer Service Agent, you’ll make every interaction a positive one

　　Whether helping with reservations or printing boarding passes, resolving disservice situations like determining alternative flight options or rebooking a reservation for delayed, cancelled or missed flights, you must be calm, cool, and collected

　　To be successful in this role, you’ll need patience, empathy, the ability to listen along with an ability to make informed decisions in sometimes stressful situations

　　Caring is job one regardless of our customer’s disposition or travel challenges. As a UGE Customer Service Agent, you will be required to remain calm, positive, and caring even when our customers might be having a bad day

　　Other duties include but are not limited to are:o Lift baggage and boxes/packages weighing up to 70 lbs.

　　o Stand for up to 4 hours during a shift

　　o Operate the passenger loading jet-way bridge

　　You’ll be provided the tools you need on the Runway to Success!

　　We provide paid training, including orientation and classroom, virtual, and on-the-job training

　　When you’re ready, you can explore roles such as Lead Agent, Compliance Coordinator, Supervisor, General Manager and more

　　Flexibility

　　Since this is a union job based on seniority, you will be assigned your initial schedule to meet our needs at the airport

　　You must be available for day and night shifts, weekends, and holidays

　　You will be required to work mandatory overtime, when necessary

　　As you gain seniority, you can trade days with colleagues, pick up extra hours and have more control over your schedule

　　Punctuality and reliability are essential – we’ve got flight schedules to meet!

　　We reward your efforts

　　$25.00 per hour, per the union contract

　　Flight privileges: you and your family can fly anywhere in the world on stand-by across United Airlines’ amazing global network

　　UA Discount Program for flights when you want to purchase a ticket

　　Paid time off (PTO)

　　And more

　　UGE requirements

　　High school diploma, GED or preferred

　　Minimum of 18 years old

　　Excellent communication skills

　　Must be able to read, write, and speak English fluently

　　Must be willing and able to perform a variety of physical activities including, bending, stooping, climbing, and working in tight spaces

　　Must be able to be alert to moving vehicles or aircraft and use radio equipment

　　Must be able to read and interpret aircraft weight and balance loading instructions, hazardous material identification labels, aircraft loading manifests, and baggage and cargo routing tags

　　Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements

　　Legally authorized to work in the United States without sponsorship

　　Must be able to work during day and night shifts, weekends, and holidays; mandatory overtime may be required based on operational need

　　Successful completion of interview required to meet job qualifications

　　ADA Specifications

　　Ability to operate a computer to enter and retrieve data

　　Ability to lift up to 70lbs on a consistent basis

　　Ability to pass all pre-screening clearances (including a background check and drug screen)

　　UGE is an Equal Opportunity Employer – Minorities/Women/Veterans/Disabled/LGBT

　　Job: *United Ground Express

　　Organization: *United Ground Express

　　Title: Part-Time Customer Service Agent - Jackson Hole Airport (JAC) - Jackson Hole, WY

　　Location: WY-JAC - Jackson Hole

　　Requisition ID: JAC00000130