This is not a remote position.

　　Gubagoo, an affiliate of Reynolds and Reynolds, is hiring for inbound chat operators. Our Chat Specialists provide individuals the ability to engage in online conversations to inquire about automotive and recreational vehicle sales, service, finance and general dealership questions. Our focus is to represent our dealer clients favorably online and to turn the experience into a lead so that our dealer clients can generate revenue from their website traffic.

　　Gubagoo is a relaxed, but professional and fun environment to work in. We are seeking positive and energetic people who understand the importance of great customer service and enjoy being on a computer and around technology.

　　Responsibilities:

　　Handle a wide variety of customer inquiries via online chatProvide accurate information about products and services via online chatNarrow down on appointment information to schedule appointmentsDevelop and maintain a knowledge base of the ever-evolving products and servicesCapture customer contact information for lead generation and client reviewSummarize interactions based on customer needs for client reviewQualifications:

　　Previous experience in retail customer service or the automotive industry preferred but not necessaryMust be able to type at least 35 WPM, 40 and above preferredHave a handle on basic internet and window based computer skillsStrong ability to multitask is preferred, gaming experience is helpfulPositive and professional demeanorExcellent written and verbal communication skillsAbility to adapt to change and enjoy a quick paced work environmentRequirements:

　　Ability to adapt to change and enjoy a quick paced work environmentGaming experience is helpfulAble to attend 7 weeks of training, Tuesday - Saturday between the hours of 4:00PM-9:00PM CSTFlexible scheduling after completion of trainingMust be able to work 4-hour time blocksMust be able to work a minimum of 20 hours per weekMust be able to type at least 35 WPM, 40 and above is preferredPositive and professional demeanorExcellent written and verbal communication skillsBenefits:At our College Station office, you can take advantage of our great training programs and facility amenities, including onsite dining, onsite medical center, and our fitness center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation.

　　What We Do At ReynoldsFounded in Dayton, Ohio in 1866, Reynolds and Reynolds is a leading provider of car dealership software, services, and forms to help dealerships deliver better results and transform the customer experience.Reynolds and Reynolds is headquartered in Dayton, Ohio, with major U.S. operations in Houston and College Station, Texas, Celina, Ohio, and Tampa, Florida, as well as operations in Canada, in the U.K., and Europe.With products in over 70% of U.S. dealerships, Reynolds features the industrys only Retail Management System. If youve ever purchased a vehicle at a dealership, theres a good chance we had a hand in that transaction.Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment.[Reynolds and Reynolds is an equal opportunity employer.Reynolds and Reynolds encourages applicants of all ages and experience to apply, as we do not discriminate on the basis of age.]{calibri",sans-serif"=""}