General Information

　　Position: Partner Service Agent CL 13 (German)

　　Location: REMOTE

　　Contract: Full-time role 40 hours per week

　　Work Hours: Monday to Friday, 9:00am - 6:00pm

　　For internal applicants, the type of contract will remain unchanged.

　　If you are required to work a night shift as part of this role, you are obliged to complete a night worker health assessment. Please note that it is a requirement of your continued employment, that you are fit to work night shifts.

　　** Kindly be informed that sponsorship is not available for this position.

　　Description:

　　We are seeking an operationally-minded media professional to join it's Strategic Partner Support team.

　　This role will support the Media & Community Partnerships team to handle high-priority partner issues and work with XFN stakeholders to drive long-term solutions.

　　Demonstrable experience working with sensitive issues and communicating with internal and external stakeholders is a must for this role.

　　A strong understanding of process development and implementation is beneficial.

　　The Media & Community Partnerships team is the external arm for the client and works with the world's largest and most exciting organizations on high-profile projects across the full suite of the clients products.

　　Duties and Responsibilities:

　　Own resolving partner issues by using all available tools and resources.

　　Work closely with internal teams to troubleshoot and solve issues experienced by our partners.

　　Communicate effectively with partners to understand their issues and route to the appropriate channel for resolution.

　　Solicit, organize and contextualize product feedback from partners.

　　Manage ticket flow and communications across multiple teams.

　　Assess, quantify and implement workflow improvements to scale out support.

　　INCLUSION AND DIVERSITY

　　We are a global collective of diverse talents. Innovators improving the way the world works and lives. We provide an accessible, inclusive, open and welcoming workplace that helps everyone make the most of their professional potential. Discover how we are accelerating equality for all in the workplace.

　　Please advise if you have any particular requirements, so we can look into arranging reasonable adjustments to the recruitment process. You can contact us at [email protected] .

　　About Accenture

　　Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at accenture.com .

　　#LI-EU

　　1-2 years of experience in Issue resolution Incident management.

　　Ability to work independently and solve partner issues without oversight.

　　Ability to analyze data and make informed recommendations.

　　Knowledge of Google spreadsheets and Microsoft excel.

　　Exceptional written and verbal communications skills.

　　Ability to work cross functionally and across multiple time zones and functions.

　　Standout executor with attention to detail, strong organizational skills, and ability to drive results.

　　Fluent level of written and spoken German, and advanced level of English also desired.

　　Previous experience of working in the media industry would be an advantage