There has never been a better time to join NJM! With a nationally ranked reputation for outstanding

　　customer service and a history that spans more than a century.

　　Our Personal Lines department is currently interviewing for part time associates to answer and respond to inbound telephone calls from current policyholders and claimants, providing the superior customer service for which we are known. Formal in-house training is provided. Come see what all the excitement is about!

　　This position will begin May 2024. The hours for the position will flex Monday through Saturday and may be scheduled around a student’s academic obligations in an associate’s, bachelor’s, or master’s program. The average hours for the position are 15 to 20 hours per week. This is a great opportunity to gain valuable work experience in the insurance industry while working toward completing your college education!

　　Job Responsibilities:

　　Deliver a high-quality customer experience while interacting with customers, administering transactions,

　　and servicing as first contact with policyholders who have experienced and Auto or Homeowner loss.

　　Provide procedurally accurate, effective, and independent response to existing business inquiries related to Personal Lines Insurance.

　　Accurately receive and respond to the first reports of an insured's losses and follow through by acting upon the claim, should it require attention.

　　Demonstrate effective time management to achieve performance goals, which include completing necessary follow ups and workflow transactions in a timely and efficient manner.

　　Perform additional duties within the department as needed.

　　Requirements:

　　Excellent verbal and written communication skills

　　Working knowledge of computers including accurate keyboarding skills

　　Superior listening skills

　　Strong multi-tasking ability

　　Previous customer service experience is required.

　　Must have or be able to obtain and maintain a home high-speed internet connection.

　　Must have a home workspace which is free of noise and distraction.

　　Working toward an associate’s, bachelor’s, or master’s degree

　　Bilingual skills are a plus.

　　Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

　　This isn’t just insurance. It’s NJM. When you join the NJM family, you’ll work with talented people who care about doing the right thing by our policyholders as well as each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends – all at the same time.

　　NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and a wide range of opportunities to give back to the communities we are privileged to serve.

　　We have been named a Forbes America's Best-in-State Employer for four consecutive years.

　　Come join us! It’s time for you to make a difference alongside our remarkable team.