This job was posted by https://www.kansasworks.com : For moreinformation, please see: https://www.kansasworks.com/jobs/12807503Definition and Examples of Work

　　Opens and maintains K-TAG accounts including: issuing and replacingK-TAGs, accepting all types of payments, and providing receipts.

　　Works within the K-TAG database to assign ID numbers to customeraccounts.

　　Receives K-TAGs from customers, toll booths, mail, etc., and preparesthem for return to the manufacturer or for recycling.

　　Assists K-TAG and non-K-TAG customers with violation inquiries,resolution, and processing of payments.

　　Processes payments for customer accounts in compliance with credit cardhandling procedures.

　　Communicates directly with the customer in-person, via phone, emailand/or mail to resolve all questions, issues, complaints, billingerrors, etc.

　　Problem solves with the customer to identify why the customer has anissue and provide a solution in an efficient manner.

　　Maintains KTA system knowledge to assist in customer service inquiries,including construction KTA changes and location-specific information.

　　Recognizes and alerts the supervisor of trends in customer calls.

　　Additional duties may be assigned as business needs require.

　　Latitude and Impact of Position

　　This position works independently and as part of a team, includingproviding input and problem solving with others to complete tasks. Mostassigned duties are consistent from day to day. Negotiation andpersuasion is used with internal and external customers and vendors on adaily basis. Decision making is typically done independently withinestablished company guidelines. Successful completion of job taskssignificantly impacts customer satisfaction and external company image.

　　Full Description:https://www.ksturnpike.com/careers/part-time-customer-service-representative