Current Employees:

　　If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here (https://www.myworkday.com/umiami/d/task/1422$7248.htmld) to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet (https://my.it.miami.edu/wda/erpsec/tipsheets/ER_eRecruiting_ApplyforaJob.pdf) .

　　The Parking Service Officer provides excellent customer service while striving to exceed the University’s standards for safety, responsiveness, and professionalism. Furthermore, the Parking Service Officer monitors and enforces assigned parking zones, facilitates traffic control, and offers motorist assistance to all individuals on University grounds.

　　DEPARTMENT ADDENDUM (specific to Coral Gables campus)

　　Department Specific Functions

　　Updated 9/19/22

　　Patrol an assigned area by vehicle or on foot to ensure public compliance with existing parking ordinance, and report safety hazards.

　　Write warnings and citations for illegally parked vehicles.

　　Maintain close communications with dispatching personnel, using two-way radios or cell phones.

　　Respond to and make radio dispatch calls regarding parking violations and complaints.

　　Identify vehicles in violation of parking codes, checking with dispatchers when necessary to confirm identities or to determine whether vehicles need to be towed.

　　Observe and report hazardous conditions such as missing traffic signals or signs, and street markings that need to be repainted.

　　Enter and retrieve information pertaining to vehicle registration, identification, and status, using handheld computers.

　　Investigate and answer complaints regarding contested parking citations, determining their validity.

　　Prepare and maintain required records, including logs of parking enforcement activities, and records of contested citations.

　　Maintain assigned equipment and supplies such as handheld citation computers, citation books, rain gear, and street cones.

　　Provide information to the public regarding parking regulations and facilities, and the locations of streets, buildings, and points of interest.

　　Make arrangements for illegally parked or abandoned vehicles to be towed, direct tow-truck drivers to the correct vehicles, and complete tow record.

　　Perform traffic control duties such as setting up barricades and temporary signs.

　　Direct traffic and/or shuttle service for special details (e.g., commencement, seminars, housing intake, and assist in traffic management for special events on campus).

　　Provide assistance to motorists needing help with problems such as flat tires, keys locked in cars, or dead batteries.

　　Perform other duties, as assigned, which may include filing, lot maintenance, or other light office duties.

　　Provide coverage for information booths as necessary.

　　Must subscribe to the University’s Mission Statement and encompass the DIRECCT values and behaviors and Service Standards.

　　Department Specific Qualifications

　　Education:

　　High school diploma or GED.Certification and Licensing:

　　Valid Florida Driver License.

　　Certified through Parking Enforcement Specialist Training (PEST) in order to issue County violations: if not already PEST certified then will be sent for training within 12 months of start date.

　　Experience:

　　Basic computer skills required, and proficiency with Microsoft Outlook.

　　Experience interacting with the public in a professional capacity.

　　Knowledge, Skills and Attitudes:

　　Ability to communicate effectively, both verbally and in writing.

　　Ability to observe, assess, and record hazardous conditions in parking structures.

　　Knowledge of public events safety and crowd control principles, procedures, regulations and standards.

　　Ability to exercise sound independent judgment.

　　Ability to resolve difficult or stressful customer service issues in a courteous and professional manner.

　　Knowledge of relocating/towing vehicles.

　　The University of Miami is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities are encouraged to apply. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Click here (https://www.hr.miami.edu/careers/eo-ada/index.html) for additional information.

　　Job Status:

　　Full time

　　Employee Type:

　　Staff

　　Pay Grade:

　　c102

　　The mission of the University of Miami is to transform lives through education, research, innovation, and service. A vibrant and diverse academic and healthcare community, the University of Miami and the University of Miami Health System ("UHealth") have rapidly progressed to become one of the nation’s top research universities and academic medical centers in the nation.

　　The University comprises 12 schools and colleges serving undergraduate and graduate students in more than 350 majors and programs. Visit welcome.miami.edu/about-um to learn more about our points of pride.

　　The University ranks No. 55 on U.S. News & World Report’s 2022 Best Colleges list and ranked No. 49 in the 2022 Wall Street Journal/Times Higher Education College Rankings.

　　Bascom Palmer Eye Institute is ranked the #1 eye hospital in the USA and offers some of the nation's premiere eye doctors to treat every eye condition for adults. Sylvester Comprehensive Cancer, part of the Miller School of Medicine, received the prestigious National Cancer Institute designation in 2019.

　　The University of Miami and UHealth have also ranked among the Forbes Best Employers and Best Employers for Women on several occasions, most recently in 2022.

　　Transforming lives

　　With more than 17,000 faculty and staff, the University strives for excellence, and is driven by a powerful mission to transform and impact the lives of its students, patients, members of the community, and people across the globe.

　　The University is committed to fostering a culture of belonging, where everyone feels valued and has the opportunity to add value. Through values of Diversity, Integrity, Responsibility, Excellence, Compassion, Creativity, and Teamwork (DIRECCT) the U community works together to create an environment driven by purpose, excellence, community, and service.