InGenesis is currently seeking Paralegals to work with our client in Albany, NY. In this role, you will be working in the NYS Department of Financial Services’ Consumer Assistance Bureau. Apply today and we’ll reach out to answer any questions you may have! Job Duties • Responsible for handling a variety of consumer financial services complaints in a timely and effective manner. This includes reviewing the financial institution’s response to the complaint, writing a brief synopsis of the dispute, and sending the consumer the appropriate letter to close the case. • Respond to phone inquiries and written inquiries from consumers regarding their complaint or general issues they may have with a financial services company. • Inform consumers of complaint filing procedures or refer them to another government agency, if appropriate. • Code incoming new consumer complaints and send out the proper initial letters. • Identify cases requiring prioritization and refer them to a supervisor for assignment. • For new financial services respondents not already in our system, research the entity’s DFS license status, applicable government regulator, and obtain the institution’s contact information to handle the complaint. • Work collegially and collaboratively as a team in support of handling and resolving consumer financial services complaints. • Other duties as assigned, Preferred Qualifications • Minimum of one year of experience working as a paralegal. *Pay rate range commensurate on experience. About InGenesis InGenesis is one of the largest staffing firms in the industry and is among the largest diversity-owned healthcare staffing firms in North America. InGenesis is dedicated to placing people in positions that preserve life, improve lives, and inspire others. This does not happen without passionate people: skilled colleagues who are motivated to create innovative solutions and deliver superior service to our clients. InGenesis counts almost half of the Fortune 500 in our nearly 300 clients, including clients in the healthcare, life sciences, higher education and pharma industries. EEOC Statement InGenesis is proud to be an affirmative action employer and is committed to providing equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know by visiting our website at https://www.ingenesis.com/careers/site-accommodations.