Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

　　What you will be doing

　　#INDWC

　　#Ll-onsite

　　The Role:

　　We're looking for the Out Of Office Agent to join our team in Madrid, Spain.

　　What you'll be doing:

　　To be the primary contact for out of office hours for clients, for agents and World Courier offices for booking shipments or providing general and specific information from tracking shipments to quoting to validating invoices;All tasks are completed in a correct, timely and cost efficient manner;Shipments are sent by the most secure, rapid and efficient way;All relevant customs regulations and country guidelines are adhered to for all imports and exports of individual service shipments;Ensuring shipments run as smooth as possible through detailed pre-planning.

　　Handle enquiries from clients, agents and World Courier offices via phone and email in EnglishReceive bookings via email and update WorldSTAR systemProvide quotations via emailMonitor and track ongoing shipments, reacting to any deviation from the planKeep clients and World Courier offices updated to the status of their shipment, especially in regards to delaysAction all notes sent in WorldSTARDetermine which shipping solution should be used for certain shipmentsAdvise clear pick up/special delivery/temperature control handling instructions to an agent or destination office on how a shipment should be managedCommunicate any temperature results as soon as possible after delivery, checking and noting any deviationsRecognises important information and makes immediate use of this information(Holiday lists, All Station emails, Ops memos)Work with regulations (ADR/DGR/IATA) as well as local laws and guidelines

　　GPS Monitoring Activities

　　World courier provides GPS Monitors so its clients can track shipments in real time.

　　Monitor applicable shipments and send email confirmations to agreed customer contacts to confirm shipments that are on schedule or to alert when deviations occur.Perform all milestone checks within the specified times for each project handled and ensure correct contacts receive the alerts.Liaise with involved network offices and agents in the event of any deviations and provide initial 1st line issue resolution. Agree with the BCTR who owns the customer communication and issue resolution for major ongoing deviations.Maintain regular customer updates until this is handed over to the BCTR or agreed involved office.

　　What your background should look like

　　Knowledge & Skills:

　　English and Spanish language to a very high level, verbal and written, French would be advantageousKnowledge of the logistics industry would be an advantageMinimum of one year work experience, preferably within International Customer ServiceKnowledge in Word, Excel, Outlook

　　Personal Attributes and Disposition:

　　Ability to form part of a team and work independently and aloneWork nights, weekends and bank holidaysStrong team player - able to work constructively with colleagues inside and outside of the department to ensure the best possible service is provided to the client at all timesAble to follow procedures and instructions and provide relevant information on requestGood communication skills, both verbally and writtenSelf motivated and uses own initiativeRemains calm under pressureFlexible attitude - for working shifts and last minute coverageHigh attention to detail, able to prioritise workload, which may change throughout the dayFriendly, polite, dependable, reliable and trustworthy

　　What Cencora offers

　　We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

　　To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

　　For details, visit https://www.virtualfairhub.com/amerisourcebergen

　　Schedule

　　Full time

　　Affiliated Companies

　　Affiliated Companies: World Courier de Espana, S.A.

　　Equal Employment Opportunity

　　Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

　　The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

　　Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned