Job Family: Customer Services

　　Req ID: 401943

　　Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

　　Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like business administration, human resources, supply chain management, sales, marketing, and engineering.

　　In our GBS Western Europe and Africa Hub we are already more than 1400 connected people, from over 57 different nationalities spread across 14 countries.

　　Want to know more about GBS? Check out here (https://new.siemens.com/global/en/products/services/gbs.html) !

　　Our Opportunity-to-Cash business line provides a variety of transactional and digital services - from lead generation to the collection of incoming payments. We also provide services related to Quotation, Offer and Contract Management, Order Management & Logistics, Cash Collection, and much more!

　　Are you ready to be part of the change and help us make real what matters?

　　Your mission will be…

　　Be responsible for a group of customers and manage Sales and Purchase Orders;

　　Booking of sales orders within system ERP;

　　Follow up “work in progress” orders, deliveries;

　　Clarify order discrepancies with business units and customers;

　　Resolve questions from customers and business unit with respect to Sales Orders;

　　Act as interface between customer and Siemens business units/warehouse/factories;

　　Ensure high level quality in all communication on behalf of Siemens with end customer in order to guarantee their satisfaction.

　　We are looking for someone with…

　　Mandatory: Proficiency in French - minimum C2 level (able to communicate freely with customers and sales managers); Basic knowledge of English is required to communicate with Siemens delivery centers;

　　Able to work in a virtual team – strong cooperation is needed with the local French colleagues (Sales, Finance, …);

　　Enjoy working with several Siemens specific IT tools;

　　Good knowledge of Microsoft Office (Outlook, Excel, Word);

　　Service Attitude, customer oriented and problem-solving mindset;

　　Strong communication skills (both orally and writing);

　　Your accuracy and ability to multi-task will help make you a success;

　　Strong work ethic - we are always acting in name of Siemens;

　　SAP knowledge (Module MM/FI, - SD) will be a plus.

　　What you can expect from us…

　　A hybrid and flexible working model to promote a better work-life balance, along with a budget for home office support and the opportunity to do 16 hours a year of volunteer work. A health insurance, access to our on-site medical center, plus the chance to join sports groups.

　　In addition, you'll have access to online learning platforms and discounts with our partners. A shuttle bus to commute to the facilities and the possibility of financial support to your studies.

　　What makes us proud as an employer :

　　Top Companies to work in Portugal 2023 (by LinkedIn)

　　World's Best Employer 2023 - 1st place in the Engineering and Production category (by Forbes)

　　Most attractive company to work in 2023 - 6th place (ranking of Universum)

　　Company with the best reputation in the Technological/Industrial sector in Portugal 2023 (according to the Merco Empresas study)

　　Please attach your CV in English.

　　#Siemens #PeopleAtSiemens #GBSpartnerofchoice

　　Siemens is committed to creating a diverse environment and is glad to be an equal opportunity employer. We strongly encourage applications from a diverse talent pool!