These roles are available as remote opportunities exclusively in person in Littleton, CO. Are you looking for a career opportunity to get your foot in the door with a

　　global engineering organization? Do you have experience with CRMs and ERPs? Then this opportunity might be the right company for you! We are actively partnering with one of the world’s largest providers of engineering solutions for Order Entry Specialist / Customer Experience Managers!

　　Working with TEKsystems – you will have access to not only our openings, but the market knowledge & professional experience that comes with nearly a decade of serving Denver’s professionals & clients. Feel free to inquire regarding resume consultation, interview advice, or general career direction!

　　Order Entry Specialist / Customer Experience Specialist

　　Start Date: Monday, February 5 th 2024

　　Pay Range: $25/hr

　　Contract Length: 6-month contract to hire based on performance

　　Worksite Location: On Site - Littleton, CO 80120

　　Schedule: Mon-Fri 8am-5pm

　　Training: First 2-3 weeks 8am-5pm – one on one training with trainer, shadowing, and on the job training.

　　Job Description:

　　· Primary duty is phone coverage with focus of managing daily tasks meeting “call wait time” metrics and “first call pick” targets.

　　· Establishes and maintains a professional working relationship with both external and internal customers. A calm courteous, knowledgeable, yet authoritative demeanor is essential to promoting positive relationships.

　　· Responsible for effective and timely responses to inquiries via email and phone communication and the maintenance of account information (contact details and courier/routing details).  

　　· Manage and administer to the customer as to pricing, discounts, and shipping dates (order status) as specified within normal marketing parameters; responsible for 100% accuracy regarding edits (revisions to) and or cancellation of existing orders.

　　· Responsible for researching various customer issues: lost shipments; over/under shipment; proof of delivery; creation and follow up of credits if warranted; customer returns (RMA). Be required to work directly with Regional Sales Managers regarding the same.

　　· Responsible for the preparing and participating in higher-level conference calls or activities relating to key customer satisfaction.

　　· Tracks late shipments and customer expedites by coordinating with internal departments and supplying detailed information for ‘manager approval’ Identify and participate in process improvement initiatives

　　· Able to communicate effectively and on a “technical level” regarding manufactured parts and customer requirements.

　　Qualifications:

　　· 2-3+ years of Customer Experience work experience (ideally looking for Account Managers, Customer Success, Customer Experience roles) - this needs to be within an organization that has products not services

　　· Experience with any ERP system (i.e. Oracle, SAP, JD Edwards, NETsuite, etc. - this is for order tracking purposes)

　　· Previous experience with Salesforce or similar CRM (i.e. utilize in a manner to track internal and customer communication)

　　· Experience dealing with upset customers

　　· Ability to time manage, multi-task, and having to prioritize tasks quickly and efficiently

　　· Someone who thrives in and wants to work in a fast-paced environment, and can stay organized

　　· Critical thinking, problem solving, listening skills, multi-tasking skills, and ability to work well with others required

　　· Proficiency within Microsoft Office products such as Excel, and Teams

　　About Our Client

　　Our client has a proud history of creating innovative engineering solutions in precise motion control and fluid technology, and we collaborate with our customers across more than 50 countries in critical areas such as Industrial Automation, Material Handling, Rail, Energy, Process Control, Life Science and Commercial Vehicles.

　　The Customer Service team at our client works hard and has a big responsibility to help their customers efficiently and accurately. Our clients are really looking for someone who is professional, polite, easy to work with, and someone who likes to continuously learn, and takes feedback well.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.