Job Description

　　Technical Qualifications

　　5-7+ years implementation experience of SCM Fusion solutions

　　Experience with multiple Supply Chain applications is a plus – especially Oracle EBS and Oracle SaaS

　　At least 2 years in implementing SCM SaaS applications

　　Strong functional knowledge of all the SCM tracks

　　Previous consulting experience

　　Business analysis, requirements gathering, and workshop leadership skills

　　Knowledge of SQL and PL-SQL is an asset

　　Oracle Cloud Certification is mandatory

　　Why work at Oracle

　　A competitive salary with exciting benefits

　　Flexible working model, Office based, onsite Customer and remote

　　Learning and development opportunities to advance your career

　　An Employee Assistance Program to support your mental health

　　Employee resource groups that champion our diverse communities globally

　　Core benefits such as medical, life insurance, and access to retirement planning

　　An inclusive culture that celebrates what makes you unique

　　What we will offer you

　　A competitive salary with exciting benefits

　　Flexible and remote working so you can do your best work

　　Learning and development opportunities to advance your career

　　An Employee Assistance Program to support your mental health

　　Employee resource groups that champion our diverse communities

　　Core benefits such as medical, life insurance, and access to retirement planning

　　An inclusive culture that celebrates what makes you unique

　　Responsibilities

　　What you will do

　　Become our customers’ trusted technical advisor and develop a deep knowledge of our customer’s systems and needs. As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

　　As an Advisory Systems Engineer, you are expected to be an expert member of the problem-solving/avoidance team and be highly skilled in solving extremely complex (often previously unknown), critical customer issues. Performing the assigned duties with a high level of autonomy and reporting to management on customer status and technical matters on a regular basis, you will be expected to work with very limited guidance from management. Further, the Advisory Systems Engineer is sought by customers and Oracle employees to provide expert technical advice.

　　Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis with exceptional communication skills, while consistently achieving the absolute highest levels of customer satisfaction.

　　The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.

　　Works with the client to understand requirements, functionality and business processes

　　Translate customer requirements into deliverable products and services

　　Provide functional assessment of implemented solutions, with recommendations for enhanced processes, best usage of Oracle applications features and better performance results

　　Develops test plans, procedures and running the tests accordingly

　　Support Oracle FINANCIAL products and services in line with the contractual agreement

　　Works with support to resolve Customers SRs.

　　Conduct knowledge transfer sessions both within the Oracle team and to end users.

　　Work closely with the technical team and delivery leaders to provide engagements work estimates and drive excellence in functional work.

　　Proactively maintains knowledge of Oracle's current and future products/solutions offerings for the specified Finance area.

　　At Oracle, we respect and we promote differences — We believe that innovation starts with people, we need a diverse set of backgrounds, perspectives and abilities to create the future. That’s why we’re committed to creating a workplace where all people can do their best work. We’re inspired to go above and beyond. https://www.oracle.com/corporate/careers/diversity-inclusion/

　　About Us

　　An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

　　In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation.

　　Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business.

　　At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions.

　　That’s why we’re committed to creating a workforce where all individuals can do their best work. It’s when everyone’s voice is heard and valued that we’re inspired to go beyond what’s been done before.

　　Oracle is an Equal Employment Opportunity Employer * . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

　　* Which includes being a United States Affirmative Action Employer