9013BRCompany Summary:As the leading global provider of enterprise software and information solutions for project-based businesses, Deltek helps organizations of all sizes maximize productivity and revenue. Our market leadership stems from the work of our diverse employees who are united by a passion for learning, growing and making a difference. At Deltek, we take immense pride in creating a balanced, values-driven environment, where every employee feels included and empowered to do their best work. Our employees put our core values into action daily, creating a one-of-a-kind culture that has been recognized globally. Thanks to our incredible team, Deltek has been named one of America’s Best Midsize Employers by Forbes, a Top Workplace by The Washington Post and a Best Place to Work in Asia by World HRD Congress. www.deltek.comAuto req ID:9013BRExternal Job Title:Support Operations AnalystPosition Responsibilities: Your primary responsibilities will include:

　　Frontline support via phone and chat to troubleshoot external user issues with accessing our Deltek Support Services web portal to engage with the Deltek Support Services Team.

　　Log, code, appropriately triage, and catalog resolutions to support cases in case tracking system.

　　Work Location:Philippines, Makati City Qualifications: To be successful in this role, we’d love you to have the following:

　　Degree educated or equivalent experience is preferred

　　2+ years business experience

　　We expect that the type of person who would thrive in this role would excel at problem solving and troubleshooting, and have an intuitive personality enabling them to think creatively and in a forward thinking way

　　You will also need to have excellent communication skills

　　Ability to respond quickly and effectively in system emergent situations

　　Must demonstrate analytical thinking within one’s own area of responsibility

　　Must consult and work effectively with peers, direct manager and senior management

　　Works under general supervision but must be able to work independently

　　Knowledge of Microsoft applications

　　Strong customer service skills and attention to detail

　　Experience in usage of any case tracking system

　　Knowledge of Oracle Service Cloud (B2C) case tracking system

　　Knowledge of personal computer hardware equipment

　　Travel Requirements:NoApplicant Privacy Notice:Deltek is committed to the protection and promotion of your privacy. In connection with your application for employment with us at Deltek, it is necessary for us to collect, store and use information about you (“Personal Data”) to administer and evaluate your application. We are the “controller” of the Personal Data you provide us and will process any such Personal Data in accordance with applicable law and the statements contained in this Employment Candidate Privacy Notice (https://education.deltek.com/web/du_internal/Recruitment/Applicant Privacy Notice.pdf) . Additionally, we have not sold and do not sell Personal Data you provide to us through the job application process.Business Summary:Deltek’s award winning Support Services team provides best-in-class assistance to Deltek’s customers across the world via phone, chat and email. Our team is comprised of a group of diverse, collaborative and passionate professionals who come from varying industries, backgrounds and professions. Our diversity and passion is our strength, so however you identify and whatever background you bring, we invite you to explore our team as a potential next step in your career!