Job Summary:

　　Exos is looking for a confident, outgoing, and self-motivated Operations Support Specialist with a strong work ethic. This role will be responsible for a variety of tasks that will give insight into many functions within Exos by supporting the Operations Support team. Responsibilities will include, but are not limited to: delivering excellent customer service for existing clients, light project management, and systems setup and management.

　　This role will report to the Operations Manager, with the ideal candidate based in either Phoenix, AZ, or the greater NYC area (periodic onsite time required).

　　Job Responsibilities

　　Customer Support:

　　Utilize computer and all requisite peripheral devices

　　Handle inbound client inquiries primarily by email/chat/IM while maintaining company standards and ensuring customer satisfaction

　　Respond to inquiries with professionalism and accuracy

　　Listen attentively to customer needs and concerns; demonstrate empathy

　　Research required information using available resources

　　Work cross-functionally with tech and other departments to resolve customer issues

　　Manage and resolve customer complaints

　　Provide customers with product and service information

　　Identify and escalate priority issues

　　Route inquiries to appropriate resource

　　Follow up customer calls where necessary

　　Document all call information according to standard operating procedures

　　Exercise discretion and good judgment, make sound business decisions

　　Project Management:

　　May be involved in various corporate or client projects that will require excellent organization and time management

　　Prior project management is not a requirement

　　System Management:

　　Will be trained on setup and management of the various system technologies Exos utilizes in our facilities, as well as client facilities

　　Will assist the Implementation team in system setups and support as needed

　　Qualifications

　　Minimum 2 years in a customer service role or operations support role

　　High school diploma or solid work experience in communications, business, or related fields

　　Strong time management, organization, administrative, problem-solving skills

　　Strong data entry and follow-up skills

　　Excellent communication skills (written, telephone, webcam meetings and in face-to-face interactions)

　　Proficiency in email, Microsoft Word, Excel, and PowerPoint or Google Sheets, Docs, etc.

　　Team-oriented, open minded and willing to learn

　　Must be able to work in a fast-paced environment

　　Ability to work both independently and in a team environment

　　Visual acuity to interact with computer screens ; m anual dexterity to manipulate computer keyboard and other office equipment

　　Ability to sit for long periods

　　Ability to lift up to 50lbs

　　Flexible work schedule based on business needs - schedule will be worked out with management

　　Residents of California, Colorado, New York, and Washington: Per pay transparency requirements, the compensation for this position ranges from $20 to $22/hour. Pay is dependent on factors including site location, specialty, certifications and work experience as well as other business needs. Exos offers a comprehensive benefits package for all full time employees (all benefits are subject to eligibility requirements), which includes health insurance, life and disability benefits, 401(k) plan, and paid time off. Additionally, Exos offers a variety of part time benefits (subject to eligibility requirements).

　　Who We Are:

　　An industry leader in holistic human performance, Exos has spent almost 30 years preparing a variety of audiences to achieve and exceed their goals. Working with elite athletes on the world’s stage, the military, employees of Fortune 100 companies, and members of the community, our coaches, methodology, programming, and technology can be found at over 400 locations around the globe.

　　Simply put, we are a coaching company that “gets you ready” for the moments that matter — whether that’s striving to excel at work, or training for a major athletic event. How do we do it? Our employer solutions include fitness center management, on-site coaching and classes, and the Exos Fit app, as well as immersive team-building experiences and virtual personal development programming. Our professional athlete training programs propel elite athletes to new heights in the NFL combine and NBA Draft each year, and our practitioner education courses and workshops provide industry professionals ongoing opportunities for development.

　　While our reach has expanded, our own goal has remained the same: using evidence-based methodology and strategic programming to help people all over the world unlock their full potential and achieve their goals.

　　We are an equal opportunity employer

　　EXOS is proud to be an equal opportunity employer. We are committed to creating an inclusive and welcoming workplace for all. We invite applicants from a wide variety of identities, ideas, perspectives and experiences and encourage people from underrepresented backgrounds to apply. Exos offers reasonable accommodations to job applicants with disabilities.

　　Learn more here:

　　EEO is the Law (http://cdn2.hubspot.net/hubfs/211432/EEO_is_the_Law.pdf)

　　EEO is the Law Supplement