Operations Support

　　JOB ID: 121314BR

　　Rutherford, New Jersey, United States

　　Part time

　　Employee - Permanent

　　Support the store to create a safe customer and colleague environment. Conduct operational checks to enhance colleague and customer experience.

　　Reports to:EHS & Operations In-Store Lead / Store Manager

　　This role will:

　　• Support the Store Manager / EHS & Operations In-Store Lead with store operational and EHS tasks and act as a point of contact for EHS & Operations to help maintain a safe working environment for customers and colleagues. Support the store management team with proactively mitigating hazards, conducting training programmes and driving operational excellence

　　Key Responsibilities:

　　Sales & Customer Experience

　　• Print POS tickets to support Primark’s Pricing policy

　　• Assist with inputting price adjustments on system

　　• Print units per hour measures for tills when needed to support Till Team Manager’s understanding of resource requirements and effectiveness

　　• Support with customer queries with a view to resolving them in line with our customer promise

　　People

　　• Act as the point of contact in-store for Operations and EHS queries

　　• Actively cascade any Operations and EHS topics that arise to the store team

　　• Promote compliance to Operations and EHS policies and procedures

　　• Feedback and escalate to EHS & Operations In-Store Lead on Operations and EHS issues for resolution when required

　　• Listen and communicate effectively as part of a successful store team

　　• Demonstrate trust and mutual respect in all interactions with the store team

　　• Support with EHS training for new starters and refresher training for Retail Assistants when required

　　Operations / Cost Control

　　• Support the store management team to deliver operational excellence throughout the store and in line with ‘The Way We Work’ manual

　　• Update the Store Manager / EHS & Operations In-Store Lead on your daily / weekly activities along with any store deadlines

　　• Support with EHS activities in accordance with local guidelines

　　• Review DAN/WAN communications and action Operations and EHS tasks

　　• Understand and adhere to GDPR policies and procedures

　　• Input updates to systems and maintain stock file accuracy (e.g. Soiled & Damaged, New Life, kimball corrections, markdowns, delivery dockets, transfers in/out, balances and transvals)

　　• Raise maintenance repair work orders on PRIMMS system accordingly and liaise with the contractor, so the tasks are completed within agreed timeframes

　　• Support store management team by completing relevant contractor management paperwork

　　• Assist with reporting and resolving any technology repairs in a timely manner

　　• Manage the lost property (non-valuable) process

　　• Complete stationery orders for the store

　　• Order shop floor goods (not for resale)

　　• Support with routine self audits

　　• Order PPE to maintain sufficient stock of supplies for a safe working environment

　　• Check First Aid kits are stocked with relevant materials / supplies

　　Skills & Experience

　　• Desire to provide great colleague & customer experience

　　• Great people skills with an ability to build and maintain credible working relationships with colleagues

　　• Ability to effectively communicate, guide and support colleagues

　　• Planning and organisation skills with strong attention to detail

　　• Administrative and computer skills

　　• Positive, proactive and self-motivated

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