TITLE : Specialist, Operations

　　REPORTS TO: Outbound Operations Manager

　　FLSA: Exempt

　　LOCATED: New York, NY

　　JOB OVERVIEW: This position is responsible for managing the order-to-cash process for a given category and inventory movements on behalf of the International Cosmetics & Perfumes (ICP) brands.  This person will serve as the lead order processor/ inventory controller and plays a key role in developing and managing processes related to order management, chargebacks, returns, and inventory while maintaining high service levels. This position will also promote and maintain the intrinsic company culture that fosters the firm’s core values of: Transparency, Responsibility, Accountability and Communication.CORE RESPONSIBILITIES

　　Receive customer orders by EDI via SPS, email, or app transmission and enter order accurately into ERP (Sage 100).

　　Liaison between the Sales Admin & warehouse teams, providing seamless communication to manage orders based on business needs and manage the tracking through the routing process. 

　　Prioritize the orders to ensure quality service while balancing available resources in consideration of business priorities and targets.

　　Understand overall supply chain and lead efforts to identify and improve processes and results.

　　Monitor transit and distribution times ensuring the agreed launch date for deliveries are achieved.

　　Be the supply chain subject matter expert for internal and external stakeholders.

　　Serve as the primary operational liaison between the warehouse and online team. Manage supply chain for the online channel and have the capacity to become a subject matter expert in Shopify order and inventory management.

　　Support the physical inventories through coaching, process improvement, and partnership with the warehouse and ICP’s Boutique General Managers.

　　REQUIREMENTS

　　Bachelors’ Degree in Business or related field such as Commercial, Technical, or Administration

　　3-5 years of experience in sales order administration within a supply chain company

　　Knowledge of the Microsoft suite of tools is required; knowledge of SAP or Sage 100 ERP is preferred

　　Knowledge of commonly used EDI transactions; familiarity with SPS portal is preferred

　　Ability to build relationships, including interacting with all levels of internal and external associates

　　Excellent verbal and written communication skills

　　A polished, professional manner consistent with the ICP culture and values

　　Excellent organizational skills and ability maintain composure under pressure.

　　Strong customer and client focus

　　Works well in a team, as well as independently.

　　Innovative & strategic thinker in approach to business.

　　Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change.

　　Compensation includes competitive salary $70K + depending on experience, subsidized health benefits, generous PTO schedule and 401K plan.

　　ICP is an Equal Opportunity Employer. All applicants are considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

　　Powered by JazzHR