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Operations Manager- Utility Services
Operations Manager- Utility Services-March 2024
Arvada
Mar 28, 2026
About Operations Manager- Utility Services

  Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

  Position Summary

  Manages the selection, deployment, management, administration and coordination of new business gas and electric contract contractors. Responsible for hiring, managing and training the Utility Worker distribution crews in the Denver / Boulder Metro area and the overall administration of Utility Worker deployment and development throughout Colorado. Provides guidance and consultation to Business Operations leadership for the selection, deployment, management and administration of contractors providing ancillary services including boring, restoration and barricading. Administers the policies and procedures of Business Operations to ensure safe, functional and reliable Gas/Electric Distribution Systems while ensuring customer satisfaction.

  Essential Responsibilities

  Manage Contractors : Review, analyze, and recommend contract modifications as needed to ensure emphasis on common language, expectations and competitive costs. Lead the hiring, managing, training and direction of Utility Workers to provide competitive alternatives to contractor services. Manages level of service for both contractors and Utility Services. Continually provides for the effective and efficient use of contractor and Utility Services distribution crews, including the overall management of and responsibility for financial objectives, performance goals, administration and coordination of work activities to ensure unit costs, in-service dates, safety expectations and services are in line with company expectations. Create, analyze and forecast budgets for contracting, Utility Services and boring activities as needed to determine effectiveness and efficiency of negotiated services and company resources.

  Direct Personnel : Daily management of a diverse portfolio of service providers including contractors, Utility Services and bore crews, supervisors, associates and administrative assistants. Determines whether work is to be performed by contractor, Utility Services or Company Bore crews to ensure the best value is achieved for the assigned segments of work. Manage the deployment of New Business contractors, Utility Services and bore crews throughout Xcel Energy's service territory to maximize work efficiency and maintain expected work production to meet customer expectations. Responsible for staffing, training and crew administration for utility workers and boring crews as well as determining the level of contract crews needed to ensure proper balance between company and contract crews for New Business and some reconstruction work to optimize crew compliments.

  Administer Construction Schedule : Administer construction schedule consistently to emphasize meeting cost per unit, in-service dates, customer expectation goals and development of utility workers for advancement into apprentice programs. Implement plans, programs, contingencies and recommendations as necessary to meet budgetary goals and track construction expenses.

  Provide Quality Control and Quality Assurance Audits : Consistently communicate and monitor quality, public safety, customer satisfaction and cost goals with contractors to meet goals and objectives (KPIs) and as a basis for Score Card Meetings for contractors, track and monitor work expectations of utility workers. Work closely with contractor management and Union Business Agents on an ongoing basis to promote continuous improvement. Resolve variances and provide assistance to improve project and work performance when necessary. Implement periodic checks to ensure contractors and utility workers performing work for Business Operations are knowledgeable and in compliance with Xcel Energy standards, policies, and procedures; and with Federal, State and Local regulations.

  Ensure Safety : Conduct periodic safety site audits and accident investigations on Utility Services' crews as necessary to promote and provide a safe work environment, reduce accidents, and increase awareness of job site hazards and mitigations. Responsibilities also include on call duties and assistance during emergency situations.

  Administration : Responsible for daily management activities to ensure that decisions are thoughtful, well defined, easily understood, process driven and defensible. As needed, hire, develop, motivate, coach and counsel management, bargaining and performance level employees to promote job satisfaction and efficiency. Administer, monitor and verify the accuracy of documentation required to meet SOx Key Controls, compliance with Xcel Energy electric and gas standards, Federal, State and Local regulations as well as bargaining unit agreements. Administer the overall Utility Worker deployment and development program throughout Colorado.

  O&M Budget : Contribute to the ongoing development, monitoring and monthly reporting of O&M budget dollars and spending. Offer suggestions for spending reductions as necessary. Consistently manage departmental spend to ensure budget remains within approved spending limits.

  Minimum Requirements

  A Bachelor's degree in a technical or business field or a combination of education and experience providing equivalent knowledge.

  Eight years of experience in construction, operations or contract administration, including two years management/supervisory experience.

  Working knowledge of gas/electric system construction, operations and maintenance standards, procedures and governmental regulations.

  Knowledge of union labor agreements is required.

  Experienced with PC and mainframe computer applications and analytical software desirable.

  Capable of handling several activities and interacting with many diverse work groups in a broad setting.

  Knowledge of codes/regulations including FERC, DOT, NEC, OSHA, EEO/AA, EPA, PUC, OPS, SOx, environmental, ROW, land use, franchise and local building codes.

  Subject to all applicable Federal, State and Xcel Energy drug testing requirements.

  Willingness and ability to travel occasionally.

  As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

  All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  Individuals with a disability who need an accommodation to apply please contact us at [email protected] .

  Non-Bargaining

  The anticipated starting base pay for this position is: $92,300.00 to $130,567.00 per year

  This position may also be eligible for the following benefits and/or pay components: Pay - Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Personal holidays, Volunteer Paid Time Off (VPTO) (full-time employees only), Parental Leave

  Pay and benefit packages may vary based on position. Some employees are under collective bargaining agreements, which determine the benefits they will receive. If the information conflicts with the terms of the written plan documents governing the plan, the plan document will control. Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

  Anticipated Last Date to Apply: 02/08/24

  EEO is the Law | EEO is the Law Supplement | Pay Transparency Nondiscrimination | Equal Opportunity Policy (PDF) | Employee Rights (PDF)

  ACCESSIBILITY STATEMENT

  Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at [email protected]. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.

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