Restaurant Associates

　　Position Title: Operations Manager

　　Salary: $80,000 -$100,000

　　Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards- Best Places to Work in 2021, This is R/A !

　　Job Summary

　　Are you ready to embark on a culinary journey like no other? Join the Restaurant Associates Team at one of New York City's premier cultural attractions. We offer a unique opportunity to be a part of a multi-unit operation, including full-service restaurants, luxurious lounges, and gourmet food retail spaces, all within the vibrant backdrop of this world-renowned institution. You'll have the chance to deliver exceptional dining experiences in an iconic setting, with a diverse range of offerings to cater to our discerning visitors. If you're passionate about hospitality, culinary excellence, and being a part of something truly special, we invite you to join us in this exciting endeavor. Be a part of our dynamic team and help us elevate the art of dining in the heart of the city that never sleeps.

　　Working as a Operations Manager you are responsible for the effective execution of service. You will always ensure and implement the Standards of Excellence, as determined by the location, company and the client are met. This position will be in charge of managing and staffing the entire front of the house staff.

　　Key Responsibilities:

　　Hires, trains, and develops all FOH restaurant staff in fine dining service standards

　　Maintains schedules, payroll and other administrative support to maintain food and beverage cost controls including inventory and pars

　　Organizes and conducts pre-shift and departmental meetings daily

　　Maintains communication with all departments to ensure customer service needs are met

　　Creates seating charts and station assignments daily, following up with support staff of daily expected business

　　Maintains all reservation systems and books to accommodate business demands

　　Creates side work assignments and ensures completion with wait staff

　　Maintains the highest level of service to client/guest, ensuring their satisfaction

　　Maintains cleanliness and presentation of dining room area

　　Investigates and resolves all client/guest complaints in a timely, professional, diplomatic manner

　　Preferred Qualifications:

　　Bachelor’s Degree preferably in hospitality, or equal fine dining experience

　　Six to eight years of upscale fine dining with at least three year of management experience

　　Cash handling and reconciliation of cash banks and POS systems

　　Ability to hire, develop, train, coach and counsel hourly associates

　　Ability to plan, market and execute special events/promotions

　　Ability to monitor and track budgets and expenditures

　　Excellent written and verbal communication skills

　　Excellent knowledge of customer service techniques and current service standards

　　Must be able to remain poised and focused under pressure

　　Knowledge of basic office programs, Microsoft Word, Excel, Outlook, as well as reservations systems

　　Conformity to the highest standards of personal integrity and ethical behavior

　　Professional appearance and demeanor required

　　Apply to Restaurant Associates today!

　　Restaurant Associates is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Associates at Restaurant Associates are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Applications are accepted on an ongoing basis.

　　Restaurant Associates maintains a drug-free workplace.

　　Req ID: 1268502

　　Restaurant Associates

　　Michael Abbey

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