Description

　　Our WW Operations network delivers millions of packages and smiles to Amazon customers every day. We are looking for motivated, customer-focused individuals who want to join our team as an Operations Manager. In this role, you will lead and develop a team of salaried and hourly talent. You will be responsible for engaging your team during their shifts to maintain the highest levels of safety, quality, attendance, and performance. To achieve this, managers are expected to provide their team with the tools needed for success while driving improvements in productivity and efficiency through data-driven decisions and analytical problem-solving. You will also play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

　　Our Operation’s workflow has three major components: First mile - where the product is housed and ready for order; Middle mile - where the order is hauled to your area; and Last mile - when the product is delivered to the customer’s door. Please note that all workflows have slight building variations, but one thing is constant: our vision and dedication to the customer

　　Key job responsibilities

　　Support, mentor, and motivate your salaried and hourly workforce

　　Lead large-scope projects with site and regional impact

　　Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance

　　Manage safety, quality, productivity, and customer delivery promises

　　Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives

　　Lift up to 49 pounds and frequently push, pull, squat, bend, and reach

　　Stand/walk for up to 12 hours during shifts

　　Work in an environment where the noise level varies and can be loud

　　Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)

　　Continuously climb and descend stairs (applies to sites with stairs)

　　Our fulfillment network launches new Operations sites every year, providing various opportunities for your professional growth. We hire Operations Managers based on location preference and the business’ current openings.

　　Please review the Field Ops Transfer Policy on Inside to ensure you are eligible to apply for this role.

　　We are open to hiring candidates to work out of one of the following locations:

　　Sparrows Point, MD, USA

　　Basic Qualifications

　　3+ years of employee and performance management experience

　　Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

　　Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

　　Preferred Qualifications

　　Experience managing a team of 2+ salaried employees and 70+ indirect employees

　　Experience scoping, leading, and implementing process improvements through: Lean process, Kaizen, and/or Six Sigma.

　　Demonstrated problem solving skills and analytical skills

　　Excellent customer service skills, communication skills and interpersonal skills

　　Track record of meeting or exceeding department performance goals

　　A Bachelor’s or Master’s degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

　　Experience in: military, manufacturing, automotive, biotech, electronics, energy, instrumentation, machinery, defense/aerospace, medical, cosmetics, production, or distribution environments

　　Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.