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Operations Manager
Operations Manager-March 2024
Milton
Mar 28, 2026
About Operations Manager

  We are looking to hire a Operations manager for our Contract Logistics division/office based in Milton.

  Your Role

  As the Operations Manager, you will be responsible for directing the daily activities of the warehouse, including labor scheduling, supervision and the proper utilization of manpower, equipment and space for the safe, high-quality and productive delivery of third-party logistics services to the client. You will report to the Distribution Site Manager.

  Your Responsibilities

  Direct the operations of the warehouse personnel to achieve outlined objectives, organize daily meetings / regular communication to establish clear, ambitious and attainable goals across operations, quality and service, QSHE, profitability, etc.;

  Develop and direct work plans to ensure appropriate staffing levels at all times, including long range planning of labor needs based on customer sales forecasts and Management input;

  Together with the Distribution Center Manager, establish and ensure the execution of operational procedures for activities such as verification of incoming and outgoing shipments, handling and disposition of materials and inventory accuracy, and driving active safety programs;

  Develop and direct programs to ensure the efficient and cost-effective operation and utilization of the facility and of all warehouse equipment, identify and pursue continuous improvement opportunities, and together with the Distribution Centre Manager implement a “lean” culture;

  Develop, implement and direct programs to ensure the safety of all personnel, equipment and property according to company policies and procedures, ensure a culture of safety throughout the organization, and monitor safety, physical security and operational metrics on a daily, weekly and monthly basis;

  Continuously assess, train, coach, mentor and develop personnel both informally and through formal training programs, provide job performance based feedback;

  Together with the Site Quality Manager, drive QSHE implementation and compliance;

  Ensure that all quality and regulatory requirements of Health Canada and other applicable authorities and client requirements are met;

  Comply with all Quality, Health, Safety & Security programs to ensure the safety of all personnel, equipment and property;

  Comply with GMP requirements as applicable to ensure that all quality and regulatory requirements of Health Canada and otherapplicable authorities and client requirements are met.

  Strive for continuous improvements in all facets of warehouse operations;

  Other responsibilities as assigned in support of the development and execution of the company's Pharmaceutical/ Healthcare strategy

  Your Skills and Experiences

  Diploma/Degree in International Business, Transportation, Logistics, or a related field preferred

  7+ years experience in a Pharma 3PL / Distribution Centre / Warehouse environment

  5+ years management experience in high volume, fast paced distribution center / warehouse environment

  Knowledge of various production and quality systems (GxP, ISO, Lean, TPS, Six Sigma, etc.);

  Experience in organizing scale labor force for 50+ resources

  Knowledge of technical processes related to standard warehouse equipment and applications such as racking, WMS systems and MHE

  Strong knowledge of occupational health and safety and employment standards legislation, and of common workplace hazards and associated controls (Bill C45)

  Good Reasons to Join

  There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-Hybrid

  Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.

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