Description:

　　At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. This position reports to the hotel Rooms Director.

　　Operations Manager is responsible for all duties of the rooms division which includes: staff training, inter-department communications, and staff scheduling. The Operations Manager should possess strong communication skills and demonstrate leadership abilities. This position will respond quickly to guest requests and/or complaints in a friendly manner and ensure that appropriate action is taken to guarantee guest satisfaction.

　　Duties include:

　　Responsible for short and long term planning and the management of the hotel’s operations

　　Develop and recommend the budget, labor cost plans and objectives and manages within those approved plans

　　Maintain guest room inventory

　　Coach and counsel employees to reflect Hyatt Service Standards and Procedures

　　Perform all tasks of a Front Office Staff as needed to facilitate service

　　Ensure all operations and cash handling are done per policies and procedures

　　Maintain excellent communication with the housekeeping department

　　Maintain information on prices, rates, specials, packages, programs, etc, while ensuring all staff are trained in all areas

　　Analyze, investigate, and resolve guest complaints

　　Create expectations, lead people, manage processes, and hold people accountable for the agreed upon activities and time tables

　　Insures proper staffing levels for customer service goals

　　Coach and counsel employees to reflect Hyatt service standards and procedures

　　Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

　　This is not your typical career opportunity. This is the Hyatt Touch.

　　Qualifications:

　　Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds

　　With opening hotels, previous hotel pre-opening experience preferred

　　Service oriented style with professional presentations skills

　　At least 2 years progressive management experience within the Rooms Division of a hotel

　　Hotel/Hospitality degree an asset

　　Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line

　　Clear concise written and verbal communication skills in English

　　Must be proficient in Microsoft Word and Excel

　　Must have excellent organizational, interpersonal and administrative skills

　　Primary Location: US-NY-New York City

　　Organization: Andaz 5th Avenue

　　Pay Basis: Yearly

　　Job Level: Full-time

　　Job: Front Office

　　Req ID: NEW012507

　　Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.