Operations Manager

　　Job Details

　　Level

　　Experienced

　　Job Location

　　Hotel St. Louis - St.Louis, MO

　　Position Type

　　Full Time

　　Education Level

　　High School

　　Salary Range

　　$55,000.00 - $62,000.00 Salary

　　Description

　　Job Overview: We are seeking a highly skilled and experienced Operations Manager to join our dynamic team. This individual will play a crucial role in overseeing various aspects of hotel operations during later evenings, ensuring seamless service delivery, and maintaining exceptional standards across departments.

　　Key Responsibilities:

　　System Expertise:

　　Possess comprehensive knowledge and training on all hotel systems, including but not limited to the Front Desk check-in process using 'LightSpeed,' restaurant and outlets utilizing 'Micros POS systems,' and proficiency in indoor and outdoor lighting and music systems.

　　Front Desk Operations:

　　Manage and supervise evening Front Desk operations, including check-ins, check-outs, and guest inquiries.

　　Ensure accurate handling of reservations and guest information.

　　Guest Services:

　　Handle VIP guest requests and oversee the concierge services to ensure a personalized and exceptional guest experience.

　　Proactively address guest issues, conduct service recovery, and ensure guests leave with a positive impression.

　　Prepare special VIP guest amenities for the next day, ensuring a personalized and memorable experience.

　　Property Oversight:

　　Conduct regular hotel room checks and property walk-throughs to address any issues promptly and maintain a high standard of cleanliness and maintenance.

　　Financial Operations:

　　Provide change for outlets when needed and oversee financial transactions during later evenings.

　　Event Management:

　　Supervise the setup and breakdown of evening events, ensuring smooth execution and adherence to established standards.

　　Club Lounge Management:

　　Oversee the setup and breakdown of the club lounge, ensuring a welcoming atmosphere and excellent service for guests.

　　Guest Interaction and Feedback:

　　Actively engage with guests by touching tables in the restaurants, being present in the lobby, and seeking feedback to enhance overall guest satisfaction.

　　Implement effective service recovery strategies to address and resolve guest issues promptly.

　　Team Collaboration:

　　Collaborate with the front desk staff, Night Audit team, restaurant, and other night staff to ensure a cohesive and efficient operation.

　　Qualifications

　　Qualifications:

　　Proven experience in hotel operations management.

　　In-depth knowledge of hotel systems, including LightSpeed and Micros POS.

　　Strong organizational and multitasking abilities.

　　Excellent communication and leadership skills.

　　Ability to make sound decisions in high-pressure situations.

　　Flexibility to work during later evenings and weekends as required.

　　3-5 years Hotel Management experience