Description

　　Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from Website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. The world's brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.

　　Amazon Worldwide Operations is the underlying fulfillment and customer service engine that ensures Amazon creates the same consistent, world-class customer experience every time. We are looking for high-potential, flexible, innovative, and forward-thinking professionals to join our Global Specialty Fulfillment team in MENA.

　　Key job responsibilities

　　As an Operations Manager, you will be responsible for monitoring multiple sites from operations and compliance point of view.

　　You will be working with multiple internal and external stakeholders to achieve timely launches and operations metrics. With customer obsession and a high sense of ownership, you will utilize your skills to identify patterns and any disruptions in it. You should be able to dive deep, scrutinize details and foresee data implications.

　　Roles and Responsibilities:

　　Own deployment of Continuous Improvement of network standards, in collaboration with MENA Process Owners, MENA ACES and local Process Managers

　　Monitor operations of the assigned sites and suggest & deploy improvements

　　Serve as a liaison between the internal and external stakeholders keeping in mind the objectives, limits, conformance and information privacy

　　Train & direct associates for action and conformance of norms & practices

　　Audit the sites for various operational conformances, restrictions and norms

　　Conduct audits on based on SOPs, analyze data and propose process improvement initiatives

　　Identify useful data accumulated from multiple sources and take necessary actions

　　Foresee implications based on current data and trends.

　　We are open to hiring candidates to work out of one of the following locations:

　　Cairo, EGY

　　Basic Qualifications

　　3+ years of employee and performance management experience

　　3+ years of performance metrics, process improvement or lean techniques experience

　　Bachelor's degree or equivalent

　　Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

　　Preferred Qualifications

　　Bachelor's degree in supply chain management, operations, engineering, analytics or related field

　　Fluent in Arabic and English