Job Title

　　Operations Manager

　　Job Description Summary

　　Job Description Summary

　　Cushman & Wakefield is a leading global real estate services firm that delivers exceptional value for real estate occupiers and owners. Our iconic brand and approximately 53,000 people operate across 400 offices in 60 countries. We believe you get out of life, what you put into it. We are making the most of all the incredible opportunities life offers - for our people, our clients and our communities.

　　If you love to make things happen, we'd love for you to make them happen with us. With so many passions to pursue, businesses to drive and so much good to do, we think you should join us.

　　Summary

　　Our New York City Brokerage team is looking for an experienced and solutions-orientated Operations Manager to join our team. This role is responsible for developing and managing brokerage support professionals and will work closely with the executive leadership team to run the business and implement strategic initiatives. This position will partner with our Managing Director of Brokerage to support our Office Leasing and Retail service lines and implement and enhance our Early Career Development Program.

　　The ideal candidate is highly strategic, growth/business orientated, has proven ability to influence at a leadership level, keen attention to detail and ability to effectively manage multiple priorities. This role requires a high level of accountability, adaptability, and collaborationJob Description

　　Key responsibilities

　　Build strong trusted relationships with the executive leadership team, brokerage professionals, colleagues and reportsOptimize operating processes and creatively solve problems to ensure the business operates in an efficient and effective mannerLead and support critical projects based on emergent business needsProvide formal leadership, mentoring and supervision to administrative and brokerage support professionalsLead performance management, employee coaching and counseling in partnership with our People PartnerAssist in the enhancement and implementation of our Early Career Development program for our Associate Brokerage Professionals and provide operational support to our Managing Director of Office Leasing and Retail Services.Organize, assist, oversee and lead internal meetings and eventsWork with the Director of Operations on projects and business continuity issuesResponsible for partnering with talent acquisition on all recruiting and onboardingManage the employee experience, including onboarding of new hires, preparing space and equipment etc.Manage offboarding of brokerage professionals and support employeesManage broker licenses, and educational requirements and follow up on any delinquencies or upcoming actions requiredCoordinate office moves and confirm seating plans with the Facilities team, working in conjunction with IT, and managementEnsure corporate standards and internal company processes and systems are leveraged and adhered toCoordinate support for our Brokerage professionals In the absence of a Broker Support Professional role, perform administrative duties such as concierge support, booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, submitting maintenance requests etc.

　　Reporting relationship

　　Role will report to the Director of Operations, New York City

　　Background and Experience

　　Demonstrated experience should include:

　　Bachelor's degree required3+ years of managerial experience required3+ years of operational or project management experience3+ years of executive level support experience preferred

　　Competencies

　　Thrives in a fast-paced and fluid environment and embraces multi-tasking diverse projectsExposure to project and process managementProven ability in conflict resolutionExcellent written, oral, and presentation skillsStrong Microsoft Office Suite skillsKnowledge of Salesforce, Workday and Expense softwareAbility to plan, organize, and manage processesKnowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

　　Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment withoutregard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

　　Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

　　The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.

　　The company will not pay less than minimum wage for this role.

　　The compensation for the position is: $100,300.00 - $118,000.00

　　Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

　　In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email. Please refer to the job title and job location when you contact us.

　　Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly