From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

　　Tryer Center is a 20,000 square-foot innovation facility at Starbucks Support Center dedicated to fueling faster and deeper innovation at Starbucks. Tryer Operations OCMs fully apply tools and techniques to assist in cross-functional planning and collaboration, leading the execution of multiple projects to deliver valuable, high quality and efficient testing and experiments.

　　Ideal Tryer team members thrive in a fast-paced entrepreneurial environment and can influence across function and levels within a highly matrixed organization. As an OCM, you will focus on supporting testing and innovation at Starbucks. You will help design, build, and maintain testing environments for different business units across the enterprise in support of our partners, customers, and the business. You will also help uphold and continuously improve the operations systems of the Tryer Lab.

　　We are looking for candidates who:

　　• Are passionate about collaboration and co-creation

　　• Can leverage relationships to create genuine connection and influence

　　• Have a deep level of understanding of store operations, technology, and equipment

　　• Can support cross-functional teams through the operations aspect of the innovation process

　　• Are able to thrive in ambiguity

　　• Have a firm understanding of retail technology, IT and supporting systems

　　• Have excellent communication skills

　　• Are strong project managers

　　Summary of Key Responsibilities

　　• Serve as point of contact for Tryer Center Operations, assisting in designing and leading the build out of testing environments required to support testing of different store and station layouts (i.e., café, DT only, pick up), custom systems (i.e., IoT), and store systems and processes.

　　• Acquire and maintain knowledge of retail systems, software, and hardware used in the testing implementation process.

　　• Activate on the timely troubleshooting of challenges linked to equipment and technology and escalate to support partners as appropriate.

　　Operations Consultation Manager, Facilities

　　and Technology, Tryer Operations

　　• Coordinate with Tryer Testing, Analytics, and cross functional project teams to ensure proper resources (i.e.,

　　store product, equipment/technology, data-collection tools) are in place leading up to and supporting

　　throughout scheduled testing.

　　• Manage projects within the Tryer Operations strategy to deliver testing environments and support continuous

　　improvement.

　　• Oversee key Tryer Operations systems (i.e., lab inventory, equipment upkeep schedule) to support testing

　　environments and Tryer Concepts work.

　　• Problem solve with minimal assistance; making time-sensitive decisions to manage break-fix or escalate

　　problems to support scheduled testing.

　　• Manage strong, cross-functional relationships and serve as an Operations support contact for both internal

　　partners and third party-stakeholders

　　Basic Qualifications:

　　• 3-5 years experience in IT, Networking, and other technical support systems

　　• 3 years managing mid-sized or multiple small-sized projects

　　• Strong knowledge of store operations and project testing cycle

　　• Able to thrive in ambiguous and challenging situations in a fast-paced environment

　　• Proficiency in Microsoft Office (PowerPoint, Excel, Word)

　　Preferred Qualifications:

　　• 4-year degree preferred

　　• Understanding of facilities and equipment maintenance processes

　　• Strong ability to organize multiple complex workstreams

　　• Knowledge of retail store operations, processes, and procedures

　　• Capacity to establish and maintain effective cross-functional working relationships

　　• Ability to communicate clearly and concisely, both orally and in writing

　　*If you live in the greater Seattle area, we offer a flexible workplace that allows for hybrid work. This position will be mainly onsite (4+ days) at the SSC location in Seattle.

　　Let us give you the opportunity to be part of something bigger than yourself. It’s time for you to #beapartner. Apply today!

　　Starbucks is an equal opportunity employer of all qualified individuals, including minorities, women, veterans & individuals with

　　disabilities. Starbucks will consider for employment qualified applicants with criminal histories in a manner consistent with all

　　federal, state, and local ordinances