Department:Ground OperationsOur Company PromiseWe are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.Job Description:Pay & Benefits:Pay of $17.41 to $17.41 per hour, with the opportunity for future increase per applicable collective bargaining agreement wage scale. Opportunities for overtime and shift premiums.Benefits you'll love:* Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)* Up to a 9.3% 401(k) Company match, dollar for dollar, of your eligible pay, per paycheck* Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit*** Explore more Benefits you'll love: https://careers.southwestair.com/benefits* Explore our Benefits for paid time off / vacation, holiday, and sick leave:The People of Southwest Airlines come together to deliver on our Purpose, which is to connect People to what's important in their lives through friendly, reliable, and low-cost air travel. Our Operations Agents carry out important tasks "above the wing" in the airport, including finalizing details of the weight and balance of aircraft, providing an efficient and hospitable boarding experience for Customers, and coordinating with other workgroups to facilitate a flight's departure. They play a quarterback role in readying a flight for departure while providing Southwest Hospitality to both Internal and External Customers daily. Operations Agents are strong communicators who enjoy working as a part of a Team in a dynamic, safe environment.Additional details:A union-based role that includes working assigned shifts based on seniority. Shifts can include early mornings, late evenings, weekends, and holidays.U.S. citizenship or current authorization to work in the U.S. required and no current orfuture workauthorization sponsorship available.We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.ResponsibilitiesProvides friendly service to and maintains positive relationships with all internal and external CustomersWorks in a cooperative spirit to ensure the success of our CompanyResponsible for providing legendary Customer Service to people boarding the aircraft by coordinating Ramp, Operations, Provisioning and servicing aircraft to ensure on-time departures and quick turnarounds and to make up time on delayed flightsWorks in airport operation office, gate area, jetways and air freight facilities. May be exposed to a wide variety of weather conditions and jet and machinery noise and fumes. Opens and closes the stations, advising Dispatch of sameHandles Station AMS and radio communications traffic as neededCoordinates loading and unloading of aircraft by monitoring ramp activitiesAnswers station operations' telephonesAdvises Gate Agents when boarding will beginPrepares dispatch release forms and collects weather reports from Ops Suite for the CrewArranges for fueling of aircraft as requiredPrepares weight and balance forms. Advises Dispatch, FLIFO and Stations of flight departures / arrivalsCloses out flights; files and maintains accurate flight papers. Ascertains that aircraft are properly cleaned and provisioned prior to departureCoordinates special services needed on aircraft such as servicing lavatories, cabin grooming, wheelchairs for Customers and special emergency cleaningOperates boarding bridge, coordinates boar