Streamline Innovations, Inc. is seeking an Operations Account Coordinator for its Midland, TX, office. The Operations Account Coordinator is responsible for fostering customer satisfaction by overseeing operational success & building relations with Streamline Innovations’ customer base, both in the field and office setting. Acting as a liaison between internal teams and clients to proactively manage relationships for long-term success and growth.

　　Responsibilities & Duties:

　　· Engage in daily collaboration with the operations team, strategically prioritizing activities to sustain and enhance customer accounts

　　· Act as the primary point of contact for key customers, build and maintain strong customer relations

　　· Maintain regular liaison with the customer base in both field and office settings

　　· Monitor and manage action items while coordinating with the customer base to provide updates on progress and completion

　　· Facilitate regular operational meetings with customers, delivering comprehensive presentations on action item progress, performance metrics, and continuous project updates

　　· Troubleshoot & resolve operational challenges through collaboration with the operations team

　　· Facilitate and monitor billable services communication in adherence to the client’s contractual agreement(s)

　　· Manage customer health metrics & to convey relationship status to the executive team

　　· Facilitate a seamless transition to the operations staff upon the deployment of new units

　　· Provide exceptional customer support, addressing inquiries and resolving issues in a timely and professional manner

　　· Collaborate with the data analyst to verify data accuracy and ensure precise billing for customers

　　· Maintain proactivity by recognizing problems and making improvements as needed

　　· Ensure the quality of service delivered to customers, conducting regular quality checks and addressing any issues promptly

　　· Other field responsibilities and duties as assigned

　　Requirements

　　Required:

　　· College degree

　　· Familiarity with basic business software programs (Microsoft Suite including Outlook, Dynamics Business Central and Teams)

　　· Excellent organizational and communication skills

　　· Positive attitude and strong work ethic

　　· Display professionalism in customer meetings and with coworkers

　　· Flexible and adaptable as a critical member of a growing organization

　　· Must be self-motivated and able to work independently

　　· Must be safety and environmentally conscious

　　· Must be punctual and willing to work long hours if needed

　　· Must be willing to travel to the field and, on occasions, travel overnight as needed

　　Preferred:

　　2+ years plus gas production and/or gas processing/treatment experience

　　Benefits

　　Salary; Exempt

　　Unlimited PTO

　　Paid Holidays

　　Family Leave (Maternity, Paternity)

　　Training & Development

　　Health Insurance

　　401(k) Retirement Plan with an Employer Match

　　$100/month Cellphone Allowance

　　Stock Options