Are you a critical thinker who likes to collaborate on business solutions? Excellent communicator, well-organized, and analytical? If so, you could find your fit on the Customer Service Operational Readiness Team.

　　At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Working with departments across Customer Operations, our Operational Readiness team supports change management for all activities that contribute to the acquisition, satisfaction, and retention of customers. By coordinating the execution of improvements, our Operational Readiness team plays a vital role in delivering the exceptional services and experiences Spectrum is known for.

　　BE PART OF THE CONNECTION

　　As anOperational Readiness Analyst, you’ll provide direct support to process improvement and standardization initiatives within Customer Service Operations. You will work with business users to understand requirements and expectations, facilitate the interactions among different functional groups within the organization, and make recommendations for business and process improvements.

　　WHAT OUR OPERATIONAL READINESS ANALYSTS ENJOY MOST

　　Acting as a process improvement practitioner by leading efforts to enhance processes, reduce waste, and increase effectiveness

　　Providing regular readouts on initiative progress to leadership

　　Researching best business practices within and outside the organization to establish benchmark data

　　Assessing requirements for internal processes that ensure compatibility with strategic goals

　　Partnering with business process owners and management on strategic initiatives

　　Communicating team progress

　　On any given day you’ll be evaluating operational deployment needs including training, reporting, and monitoring of the customer and customer service representative (CSR) experience throughout deployment. You’ll excel in this role if you work well in a dynamic office environment and are able to self-train and pick up new skills quickly.

　　WHAT YOU’LL BRING TO SPECTRUM

　　Required Qualifications

　　Experience:Process or data analysis: 2 years or more; customer service/call center operations: 2 years or more

　　Education:Bachelor’s degree in Business or related field/equivalent experience

　　Technical skills:General systems and applications experience: 2 years or more; proficient use of PC software applications (Access, Excel & PowerPoint)

　　Skills:Written & verbal communication & presentation skills; moderate telephone billing systems knowledge (CSG, CRM, ICOMS-preferred); strong analytical skills

　　Travel Ability:Occasional travel

　　Preferred Qualifications

　　General cable industry experience

　　SPECTRUM CONNECTS YOU TO MORE

　　Dynamic Growth:The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company

　　Tools & Tech:Work with leading broadband network services and high-performing products on the forefront of the telecommunications industry

　　Learning Culture:We invest in your learning, and provide paid training and coaching to help you succeed

　　Supportive Teams:Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed

　　Total Rewards:See all the ways we invest in you—at work and in life (https://jobs.spectrum.com/compensation-and-benefits)

　　Apply now, connect a friend to this opportunity orsign up for job alerts! (https://jobs.spectrum.com/)

　　COP316 2024-27692 2024

　　Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensivepay and benefits (https://jobs.spectrum.com/compensation-and-benefits) package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

　　A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

　　Get to Know UsCharter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 101,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.Watch this video to learn more. (https://www.youtube.com/watch?v=N-HEOHIAU7Q)

　　Who You Are Matters HereWe’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.Learn about our inclusive culture. (https://jobs.spectrum.com/inclusiveworkplace/)