You will be joining our Customer Care Team to add your expertise + skills to the delivery of Customer Excellence.

　　Your Role

　　WHAT WILL YOU BE DOING ON A DAILY BASIS?You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features. To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC). To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction. To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed. To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order. To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges. To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes. To create, review + refine customer reports. To ensure delivery against all financial targets + strategic objectives.

　　Your Responsibilities

　　WHAT WILL YOU BE DOING ON A DAILY BASIS?

　　You will support customers by providing helpful information, answering queries, + responding to complaints and feedback.

　　Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

　　 To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).

　　 To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.

　　 To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.

　　 To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

　　 To collaborate with Finance + Revenue Care Center (RCC) to adjust credit limits based on daily business development + coordinate measures in case of challenges.

　　 To document, resolve, analyze all complaints and feedback then identify, share + eliminate root causes.

　　 To create, review + refine customer reports.

　　 To ensure delivery against all financial targets + strategic objectives.

　　Your Skills and Experiences

　　Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: [email protected] with the nature of your request. We will answer your inquiry within 24 hours.