Why customer service at Stryker?

　　Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need

　　We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

　　WHO WE WANT

　　Detail-oriented process improver. Critical thinker who naturally sees opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.

　　Data translator. Highly effective communicator who can transform data findings into recommendations to compose reports and executive level presentations.

　　Strategic thinker. Enjoys analyzing data or trends for the purposes of planning, forecasting, advising, budgeting, reporting, or sales opportunities.

　　Collaborative partner. Builds and leverages cross-functional relationships to bring together ideas, data and insights to drive continuous improvement in functions.

　　Analytical problem solver. Goes beyond short-term resolution by identifying root causes, evaluating optimal solutions, and recommending comprehensive upgrades to prevent future issues.

　　Goal-oriented developer. Keeps the customer and standards squarely in focus. Delivers safe and robust solutions.

　　Servant spirit . Customer satisfaction always priority #1. Professionalism maintained at all times—even in the most stressful situations.

　　ESSENTIAL FUNCTIONS

　　Manage and care for Customer’s equipment within the Sterile Processing Department (SPD).

　　Perform the cleaning, maintenance, and assembly of surgical instrumentation and equipment.

　　Use exceptional attention to detail in order to ensure surgeon’s equipment is clean, sterile, functioning properly,and ready for the next case.

　　Perform job functions while adhering to all industry and facility-specific standards and safety protocols.

　　Understandthe unique challenges faced by caregiverstoensure that hospital staff can focus on patient care.

　　QUALIFICATIONS

　　Bachelor's Degree highly preferred.

　　SPD experiencepreferred. IAHCSMM certificationideal.​

　　Demonstrated knowledge of anatomy, surgical procedures and techniques preferred.

　　Ability to exert up to 50lbs of force occasionally and/or up to 20lbs of force to constantly move objects.

　　Ability to remain standing and/or walking for an extendedperiod of time.

　　Basic computer skills including Microsoft Office, strong verbal and written communication, interpersonal, and organizational skills are essential.

　　Excellent time management skills with ability to use independent judgment and critical thinking effectively.

　　About Stryker

　　Our benefits:

　　12 paid holidays annually

　　Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

　　Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

　　For a more detailed overview of our benefits or time off, please follow this link to learn more: US Stryker employee benefits (https://cdn-static.findly.com/wp-content/uploads/sites/1427/2023/09/20143933/US-Stryker-Employee-benefits.pdf)

　　About Stryker

　　Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

　　Know someone at Stryker?

　　Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our referral page (https://careers.stryker.com/referrals/)

　　Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

　　Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.