On-Site Lead

　　FLSA Class: SCA FTE

　　DUTIES AND RESPONSIBILITIES:

　　Team Lead and the location’s primary point of contact.

　　Provide the PM with metrics and quantitative values for each metric that must be reported

　　Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers; provide advice on eligibility requirements, and process applications to determine eligibility.

　　Provide products in the format requested on various MS Office tools to include word, Excel and Power Point

　　Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These  basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A, Operations and Maintenance and Training.

　　Track and meet required suspense for products, reports, and deliverables

　　Recognized problems are referred to others

　　QUALIFICATIONS / EDUCATION / SKILLS:

　　Support service/customer service experience

　　Military background/familiarity preferred

　　Present a professional appearance that is appropriate for the position.

　　Possess excellent customer service skills.

　　Possess a general understanding and the ability to perform basic tasks associated with Army Personnel Services.

　　Be able to pick up new skills quickly.

　　Understand and be able to perform basic tasks on Army Personnel Information Systems.

　　Speak, read, and comprehend English with the ability to read and understand printed regulations, detailed written orders, operating procedures, training instructions and materials.

　　Must undergo a pre-employment criminal background check, and favorable fingerprint check prior to operating or having access to DEERS/RAPIDS equipment.

　　Possess Microsoft Office experience specifically Word, PowerPoint and Excel

　　Previous Army 42A experience with a general understanding of Army personnel services support

　　May require understanding and the ability to use IPPS-A

　　MISCELLANEOUS:

　　U.S. Citizen required. 

　　Must pass an extensive background investigation 

　　Our Equal Employment Opportunity Policy:

　　Patriot Enterprises is an equal-opportunity employer. We recruit, employ, train, compensate, and promote without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, disability, veteran status, or any other basis protected by applicable federal, state, or local law.

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