Job ID359275 LocationTwin Cities Job FamilyStudent Services Full/Part TimeFull-Time Regular/TemporaryRegular Job Code8462OS Employee ClassCivil Service About the Job Hiring Salary Range: $45,000-$48,000 DOQ Priority Application Deadline: Friday, Jan. 26 (review of applications will begin on Jan. 31) One Stop Counselors provide integrated student services to University students, families, faculty, and staff in the main areas of records and enrollment, billing, and financial aid. The One Stop Counselor position requires an in-depth understanding of and training on university, federal and state policies regulating academic records, registration, financial aid, and student account billing. Additionally, One Stop Counselors are equipped with broad knowledge of campus resources and services. As a vital resource for the University community, the One Stop Counselor 2 must exhibit excellent problem solving skills and independent professional judgment when resolving student questions and concerns. One Stop Counselors must possess an understanding of the University of Minnesota's diverse community. Additionally, One Stop Counselors engage in sensitive conversations related to academic success and financial matters. One Stop Counselors serve on various committees, engage in professional development and provide campus and community outreach. Through their broad knowledge of the University, One Stop Counselors have the authority to apply independent discretion and professional judgment without supervisor approval in a variety of situations, many of which have significant impact to the University. Academic Support Resources supports hybrid and. Work arrangements are determined in coordination with supervisors depending on the nature of the unit and position. The arrangement for this position will be determined upon hire between employee and supervisor. Counseling and Advising (75%) Counsel, advise, investigate, problem-solve, and resolve questions and issues from current and previous students, parents, faculty, staff, collegiate units, other third parties, and the public. Provide advising to students and parents with in-depth financial aid questions concerning FAFSA applications. Explain financial aid eligibility and disbursement of aid, as well as cost of attendance figures, difference and benefits of different aid types and estimated family contribution formulas. Counsel students on a variety of issues related to include records, financial aid, billing, and payment. Standards: Provide start-to-finish student service using professional judgment and individual discretion in both simple and complex issues involving minimal supervisory guidance. Offer proactive and on-the-spot, independent diagnostic support and problem resolution in a broad range of areas and issues. Keep abreast of University, departmental, federal and state regulations. Exercise authority to implement changes and make exceptions to students' records. Continually look for ways to improve service to students. Provide customer service consistent with One Stop's inclusive and welcoming service standards. Community Outreach & Other Duties as Assigned (15%) Present One Stop orientation presentations to students, parents and other University staff. Present financial aid and student account/billing presentations to the University community, high schools, junior colleges, and other requested external presentations such as Financial Aid Nights, Campus Preview Days, New Student Orientation, Parent Orientation, and Upward Bound. Serve on committees as needed. Act as outreach liaison for colleges and departments. Complete other duties as assigned. Standards: Accurately counsel students on impact to their record based on the type of waiver, appeal, or petition submitted. Thoroughly investigate appeals, waivers, and petitions as well as supporting documentation to make decisions. Contact appropriate parties for further information when needed. Evaluate and act on appeals, meeting deadlin s established for each appeal. Review student eligibility for financial aid based on current enrollment. Use professional judgment on legitimacy of appeal. Communicate results of waiver, appeal, or petition to students in a professional manner. Appeals, Waivers & Petitions (10%) Evaluate and complete: Standards: Accurately counsel students on impact to their record based on the type of waiver, appeal, or petition submitted. Thoroughly investigate appeals, waivers, and petitions as well as supporting documentation to make decisions. Contact appropriate parties for further information when needed. Evaluate and act on appeals, meeting deadlines established for each appeal. Review student eligibility for financial aid based on current enrollment. Use professional judgment on legitimacy of appeal. Communicate results of waiver, appeal, or petition to students in a professional manner. Qualifications REQUIRED QUALIFICATIONS: BA/BS degree plus at least two years of related full-time work experience, or a combination of education/experience to total six years. At least one year of experience in a customer service related field. Ability to react to customers quickly, accurately, and congenially. Excellent oral and written communications skills; ability to write clear, concise letters using effective writing skills. Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and identities. Proven ability to work effectively as a team member. Ability to analyze and interpret data and make independent decisions; responsible for decisions. Highly motivated, focused and results-oriented. Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment. Must be able to effectively present information and represent the University of Minnesota at outreach events, both on- and off-campus. PREFERRED QUALIFICATIONS: Ability to react to customers quickly, accurately, and congenially. Excellent oral and written communications skills; ability to write clear, concise letters using effective writing skills. Sensitive to cultural diversity and ability to communicate and interact effectively with people of all ages and identities. Proven ability to work effectively as a team member. Ability to analyze and interpret data and make independent decisions; responsible for decisions. Highly motivated, focused and results-oriented. Ability to meet expectations in a fast-paced and dynamic, customer-oriented environment. Must be able to effectively present information and represent the University of Minnesota at outreach events, both on- and off-campus. Student financial aid, registration, student accounts receivable experience preferred. Knowledge of and experience with the University of Minnesota -Twin Cities, including institutional and unit policies, procedures and processes. Demonstrated project management and public speaking skills. Availability to attend outreach events, which will include evening and weekend hours and travel. Working knowledge of Microsoft Office, Google Suite (GMail, Drive, Docs, etc.), student records or... For full info follow application link. The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds. The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu.