Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

　　When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

　　Join Visa: A Network Working for Everyone.

　　Job Description Visa are seeking a motivated and commercially minded Onboarding Engagement Senior Consultant. The successful candidate will be responsible for delivering a best-in-class onboarding experience.

　　Their key focus will be on providing upfront onboarding consultancy to new and strategic European clients. Generating a client-centric experience and creating a foundational partnership, will enable this individual to generate value for Visa, our clients and society at large.

　　The individual will be working on high profile onboarding opportunities and will be representing the team in front of clients and senior leadership. They will get exposure to the recently transformed client onboarding process and will be working within a high-performance team. Strong candidates will have a growth mindset and be willing to play an active role in the team.

　　What we expect of you, day to day:

　　Lead the onboarding engagement with a select group of prioritized and strategic European clients. Present to the client the onboarding process, timings and expectations. Create, customise and/or maintain such materials to support such engagements. Build a strong relationship with your client base.

　　Oversee the onboarding process for a select group of prioritized clients. Be the first point of contact to provide guidance and support on onboarding matters for such clients, throughout the onboarding process. This may include ensuring client readiness, answering questions, resolving blockers, exploring alternative approaches and/or sharing status updates. 

　　Advocate for your clients within Visa. Take a leadership role coordinating within your team, and across the business and cross-functional teams (i.e. Compliance, Risk, Legal, Implementation) to ensure client concerns from an Onboarding perspective are addressed and client has a clear view of the Visa requirements for Onboarding given the client scenario. 

　　Enable best practice and speed to market. Obtain feedback and contribute to the continued process improvement required to enhance the client experience when Onboarding with Visa. Focus on key themes we are seeing across clients, with consideration given to speed to revenue, and the enhancement of both tools and processes.

　　Represent the Client Lifecycle Operations and Onboarding teams as appropriate, sharing updates, reports and information as needed. Ensure your stakeholders are provided appropriate support with regards to your subject matter expertise, whether it is within Client Lifecycle Operations, or within Visa more generally.

　　Be accountable for prioritizing conflicting and competing demand across the business to ensure Visa resources are deployed to maximum effect, considering operating level agreements and other expectations in place.

　　Contribute to the management of the Onboarding team, providing, guidance and development to others, collaborating cross-functionally to bring the best of Visa to the internal team and clients.

　　This is a hybrid position. This position is open for Visa Employees in London or any other Europe location. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

　　Qualifications • Ideally, Bachelor’s Degree in Business Administration or equivalent

　　• Ideally,  experience in the payment industry and client facing experience

　　• Excellent interpersonal and communication skills, with the ability to collaborate across peers, functions and geographies

　　• Proven ability to set and deliver upon priorities within busy, shifting environment

　　• Effective planning and organizational, conceptual, and logical problem-solving skills

　　• Focus on continuous improvement and ability to identify opportunities

　　• Ability to influence stakeholders up to executive level internally and externally

　　• Working expertise in Microsoft Office, including Outlook, Word, Excel and Powerpoint

　　Additional Information Visa will consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.