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Office Support Specialist I - NECC
Office Support Specialist I - NECC-February 2024
Concord
Feb 11, 2026
ABOUT THE COMMONWEALTH OF MASSACHUSETTS
Purpose. Impact. Change. The Commonwealth of Massachusetts is committed to providing transformative services for its citizens today and in the future.
10,000+ employees
Government, Client Services
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About Office Support Specialist I - NECC

  Job Description

  Duties: The non-negotiable annual salary for this position is $48,903.66 (NAGE Unit 1, Grade 15A, Step 1)

  Provide assistance to Deputy Superintendent on a daily basis and monitors the operation of the Deputy's Office to ensure effective operations and compliance with existing standards. Operates state of the art office equipment and software programs to support the organization. Compose and type correspondences for Deputy Superintendent's signature, including confidential information. Receive and address phone calls for the Deputy Superintendent in a professional and confidential manner. Process office mail by reviewing all correspondences, date stamping and distributing to appropriate staff. Maintain excel log, review, and prepare all Incarcerated Individuals requests for savings to personal, for the Deputy's signature. Process all Incarcerated Individuals Request for Reasonable Accommodation to include documentation regarding Deaf and/or Hard of Hearing Incarcerated Individuals per the Briggs Settlement Agreement. Maintain filing system for the Deputy Superintendent's office including ADA requests, Therapeutic Supervision Forms, incarcerated individual correspondences to include excel files, scanning and uploading files to Power DMS and DOC Intranet. Record minutes, schedule and attend meetings for Deputy's, PREA, Care Coordination, PES, Facility Tablet Team, DOT, DOC, and others as needed. Complete various monthly and quarterly reports for NCCI Reentry Department. Run CIJIS for Reentry vendors for interviews, repair techs, workshops, Incarcerated Individuals meetings, etc. Schedule any incarcerated individuals' appointments for the Deputy Superintendent. Support Dir. of Treatment, Dir. of Classification, Housing Captain and Lieutenant, and act as Admin Assistant to the Superintendent as needed. All other duties as assigned.

  Preferred Qualifications:

  Knowledge of principles and practices of office management. Excellent word processing and proofreading skills. Knowledge of Department of Correction policies and procedures. Ability to follow written and oral instructions. Ability to work independently using personal initiative. Excellent organizational skills.

  Comments:

  This is a civil service position. Please note that salaries for union positions are determined according to the provisions of the respective collective bargaining agreement. *The DOC urges bilingual applicants to apply. Applicants must have no felony convictions, to include any actions defined in 5 U.S.C. 301; U.S.C. 509, 510; 42 U.S.C. 15601-15609. The Massachusetts Department of Correction shall not hire anyone who may have direct contact with offenders, who has engaged in sexual abuse in a prison or other institution as defined in 42 U.S.C. 1997; or has been convicted of engaging or attempting to engage in sexual activity in the community facilitated by force, overt or implied threats of force or coercion, or if the victim did not consent or was unable to consent or refuse, or has been civilly or administratively adjudicated to have engaged in the activity described in the above paragraph. The agency shall consider any incidents of sexual harassment in determining whether to hire anyone who may have contact with offenders or residents.

  Qualifications

  First consideration will be given to those applicants that apply within the first 14 days.

  Office Support Specialist I:

  Applicants must have at least (A) two years of full-time, or equivalent part-time, experience in administrative work experience or (B) any equivalent combination of the required experience and the substitutions below:

  Substitutions:

  I. An Associate's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.

  II. An Associate's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.

  Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

  Educational substitutions will only be permitted for a maximum of two years of the required experience.

  Comprehensive Benefits

  When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.

  Want the specifics? Explore our Employee Benefits and Rewards!

  An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.

  The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.

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