Aging and People with Disabilities (APD), part of the Oregon Departmentof Human Services, is seeking a dedicated and compassionate individualfor an Office Specialist 2 in our Enterprise office. SUMMARY OF DUTIESIn this position, the majority of your day will be working in a teamenvironment helping individuals and families seeking services byproviding specialized assistance at the front desk and on the phone.This position helps to guide customers of the Aging and People withDisabilities population through the sharing of rules, policies,procedures and programs in collaboration with other branch staff. Youwill be responsible for making decisions regarding requests forinformation from the public and entering that confidential informationinto the ONE system. Decisions could also include referring Oregoniansto community resources or making appointments with the Oregon Departmentof Human Services for requested services. This position also may includea wide variety of data entry such as processing payroll and providerpayments. Will also be responsible for other financial andadministrative tasks in support of the branch office operations. MINIMUM QUALIFICATIONS Two years of general clerical experiencethat includes keyboarding, word processing, or other experiencegenerating documents; OR An associate degree in any field; OR Anequivalent combination of education and experience. ESSENTIAL ATTRIBUTESFace-to-face customer service experience in an office setting Experiencegathering information from customers to help determine the type ofservices to meet the needs of the customer Experience with repetitivedata entry Experience handling a high volume of multiple tasks withcompeting deadlines Experience working with a variety of software and/ordatabases in an office setting