Top Skills' Details

　　4+ years leading or managing a helpdesk/service desk team

　　M365: multiple years of experience with the full suite of Microsoft products (SharePoint, OneDrive, Exchange, etc.)

　　Leadership: process/procedures, assess/handle all types of scenarios and help deliver solutions.

　　Ability to lead and guide and challenge the team in a positive way.

　　Description:

　　The Service Delivery Manager is responsible for managing the Service Desk team as well as a technical escalation point for issue they are not able to resolve.

　　The Service Desk is responsible for supporting the IT service desk by providing end-user support via phone calls, e-mails, and self-service requests.

　　Troubleshoot technical issues in: Windows, M365/Outlook, and other common computing technologies.

　　Service Delivery Manager - Responsibilities:

　　4+ Years of Team Lead/Management/MSP experience Required

　　Oversees and manages the Service Desk / Help Desk team.

　　Assists in identifying trends in support requests and recommends opportunities for service improvements.

　　Subject matter expert in the use of the MSP tools.

　　Effectively leads and manages staff by communicating clearly

　　Helps schedule, organize, and assign tasks to members of the technical teams.

　　Along with other department heads, helps hire and train organization staff.

　　Conducts performance evaluations that are timely and constructive for direct reports.

　　Handles discipline and termination of employees as needed per company policy.

　　Measures utilization across the service team.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.