Overview

　　Under general supervision, is responsible for all mail, packages and interoffice correspondence handling and dispatching for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned.

　　Responsibilities

　　CUSTOMER SERVICE

　　Insures total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationshipsMAIL/PACKAGES/POUCHES

　　Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames

　　Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations

　　Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)

　　Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines. Log and deliver incoming overnight packages within established time frames

　　Log outgoing and incoming items as required and review for accuracy/completeness

　　SUPPLIES/COPYING/FAXING/ADMINISTRATION

　　Organize and distribute supplies to client employees as detailed in job requests. Verify and log orders upon delivery. Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)

　　Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc

　　Estimate runtime on the small to medium photocopy jobs. Check all copies produced for quality and accuracy. Produce bound copies of work when requested. Deliver and pick up copy jobs

　　May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings

　　Operate facsimile machines; send and receive facsimiles. Keep complete and accurate logs of incoming and outgoing facsimiles. Where appropriate, input facsimile data into computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary

　　Prepare monthly production and volume reports in order to measure productivity and prepare billing charges

　　Performs other administrative duties from inserting, copying and photocopying to faxing as needed

　　May possibly perform any of the following functions at the direction of the Site Manager:

　　Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee

　　Provide reception work such as answering telephones, taking messages and greeting visitors

　　Move boxes, supplies or furniture; replace light bulbs

　　Document scanning

　　Prepare outgoing items for shipping

　　Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site

　　Additional duties as assigned

　　Qualifications

　　High school Diploma or equivalent

　　5+ years’ experience working in a mailroom or professional office environment

　　Thorough knowledge of all metering, weighting, logging and other shipping procedures

　　Proficiency in computer skills

　　Ability to perform complex functions of various equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.) without guidance from supervisor

　　Excellent customer service, professional attitude and appearance are a must

　　Ability to work overtime & meet deadlines

　　PHYSICAL DEMANDS

　　Requires regular twisting/turning/squatting/bending/reaching/lifting and prolonged periods of sitting, standing or walking

　　May regularly lift and carry up to 20 lbs. and move (push mail cart) over 50 lbs

　　May occasionally lift up to 50 lbs

　　Frequent use of hand and foot controls

　　May occasionally need to climb stairs

　　What We Offer:

　　Competitive pay & benefits!

　　Comprehensive training and development programs that prepare employees to advance from within.

　　A company focused on creating a positive work and client environment.

　　Employee discounts on entertainment, products, and services nationwide!

　　Come Join Our Team!

　　Job Locations US-DC-WASHINGTON

　　Posted Date 1 month ago (1/8/2024 3:27 PM)

　　Requisition ID 2024-17255 # of Openings 1 Category (Portal Searching) Customer Service/Support Position Type (Portal Searching) Regular Full-Time