Job Requisition ID #

　　23WD73224

　　Position Overview

　　You will be a primary contact for visitors with us. You will receive and direct people, calls, issues, and deliveries to the appropriate department or employee. You will support personnel that provide basic clerical support in many administrative settings. You will perform all work with the primary goal of customer satisfaction. You will maintain a diligent sense of safety and security for company sites.

　　You will report to Administrative or Facilities Manager.

　　You will work in our Munich office 5 days a week.

　　Responsibilities

　　CUSTOMER AND EMPLOYEE SUPPORT:

　　You will be a contact in case of an emergency or disaster, coordinating with Facilities staffYou will answer and assist customers inquiring about Company technical support policyYou (May) perform related clerical work such as filing, emailing mass communications, scheduling, or purchasing tasks using electronic purchasing software system or procurement cardsYou will use company intranet to look up employees' contact information. Use company phone systems to receive calls and to contact employees. (May) use 2-way paging/phone system to contact Facilities or Security personnel. Maintain Reception phone listsYou will answer incoming calls, either directly to reception or redirected from phone system. Answer inquiries directly or direct calls to appropriate employee. (May also) answer or direct calls from employees. Communicate with employees on site-specific issues (i.e. found keys, car lights on)You will maintain current knowledge base of Company products and information by reading Company News and Sales emails, announcements, and product brochures

　　RECEPTIONIST:

　　You will provide coverage for the front desk. Greet visitors and notify personnel of visitor arrival. Monitor employee and visitor flow in and out of buildings. Maintain security requirements by ensuring visitors sign visitor log and by distributing guest badgesYou will ensure that unauthorized individuals are not granted access to buildings. Ensure that employees are using proper access badges. Alert Security or Facilities staff of any disturbances or potentially dangerous intruders. May be trained on alarm systems and provide first level responseYou will maintain professional appearance of building lobby or reception area. Maintain and distribute lobby materials such as newspapers or magazinesYou will pass out and collect employment applications and other related forms on request. Receive completed employment applications and resumes and route to HR for processingYou will receive and route all deliveries at the front desk. Work with vendors, couriers and delivery personnel. Contact appropriate employees to accept deliveriesYou will report building issues to Facilities Department. In locations with no dedicated Facilities resource, (may) contact Building Management and schedule appointments with vendors. (May) manage card key and photo ID system for building. (May also) handle event set-up and clean upIn some locations, (may be) responsible for mail sorting and distribution, shipping, and courier services. (May) assist with conference room bookings, loaner equipment (remote controls, adaptors, headphones) distribution

　　DIRECTORY ASSISTANCE:

　　You will manage all incoming inquiries to the Company main phone number in a personal and professional manner. Determine the nature of the individual caller inquiries, and direct calls appropriatelyYou may perform database data entry and maintenance tasks. Maintain accurate and timely problem tracking and resolution recordsYou will provide information to callers using Directory Assistance department's multiple resources; direct calls and faxes to the appropriate contact/departmentYou will answer inquiries on different product learning resource centersYou will update reference lists used to perform job effectively

　　Minimum Qualifications

　　You have at least 2 years experience in a similar rolePrevious experience working in a receptionist/ office manager roleExperience working in a customer facing roleFluent German and English communication skillsKnowledge with Microsoft (Word, Outlook, Excel)Strong communication skills

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　　About Autodesk

　　Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

　　We take great pride in our culture here at Autodesk - our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

　　When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

　　Salary transparency

　　Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

　　Diversity & Belonging

　　We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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