UPMC Medical Thoracic Associates is hiring a full-time Office Coordinator to join their team in Shadyside, PA! The Office Coordinator works closely with the Sr. Practice Manager on UPMC initiatives and manages the front office staff. This includes assisting with check-in/out when staffing requires, working on billing work queues, and other clerical duties. This position will work Monday-Friday during daylight hours. Some travel to another office location in Monroeville is required.

　　The ideal candidate for this role has previous medical office/front desk experience. EPIC knowledge is also a plus!

　　Purpose:

　　The Office Coordinator manages the front office staff in collaboration with the Practice Manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

　　Responsibilities:

　　Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.

　　Ensure patient scheduling is accurate.

　　Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

　　Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

　　Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.

　　Work denial work queues in conjunction with the CBO.

　　Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.

　　Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.

　　Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.

　　Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.

　　Collaborate with manager in selecting, monitoring and evaluating front office staff.

　　10% Monroeville

　　Licensure, Certifications, and Clearances:

　　Act 34UPMC is an Equal Opportunity Employer/Disability/Veteran

　　UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization’s diversity management capability and its national presence as a diversity leader. This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy.