Office Assistant 2

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　　Office Assistant 2

　　Salary

　　$18.71 - $25.01 Hourly

　　Location

　　Springfield, OR

　　Job Type

　　Regular

　　Job Number

　　202400011

　　Department

　　Health & Human Services

　　Division

　　HHS CHC Call Center

　　Opening Date

　　01/22/2024

　　Closing Date

　　1/29/2024 11:59 PM Pacific

　　FLSA

　　Non-Exempt

　　Description

　　Benefits

　　Questions

　　DESCRIPTION

　　About the Position

　　This position will provide excellent customer service to our patients and will assist with a variety of administrative tasks and duties. Our Office Assistant team is an integral part of our organization and is the center of organizing and running the daily operations of our practice. This position will work in our Centralized Call Center in a fast paced primary care setting. Other duties may include:, front desk or screening coverage, establishing new patients, routine outbound appointment scheduling, filing of medical records, insurance verification, accurate cash handling and record keeping, data entry and verification of client demographic information.

　　Function as a Customer Service Representative in a team setting to provide assistance to the Primary Care Teams by answering incoming calls and utilizing clinical tools to determine appropriate scheduling, tasking to clinical staff and sending information to triage. The position also supports data entry of online scheduling as well as making outreach calls for special projects and may assist the referral team in their follow up tracking. The Customer Service Representative functions as the primary point of contact for patient scheduling as well as the documentation and transmission of information to care teams and other clinical or administrative departments.

　　Responds to incoming phone calls and voicemail messages from patients and community partners.

　　Schedules patients appropriately using call center triage tools.

　　Efficiently manages communications from patients, physicians, specialists, insurance companies. Documents pertinent information on tasks and emails that are sent to triage, care teams and other administrative staff.

　　Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers.

　　About the Division

　　The Community Health Centers have been providing quality primary care and behavioral health services to the citizens of Lane County since 2004. Our clinics are Federally Qualified Centers whose mission is to serve the community by offering excellent care and eliminating barriers to healthcare. Our staff must show dedication to providing care with compassion and willingness to work with a diverse population.

　　*While this position is posted for our RiverStone Clinic, it will require the ability to float to our other clinics as needed to provide coverage, training and support.

　　* Learn more about Lane County's Community Health Centers (https://www.lanecounty.org/government/county_departments/health_and_human_services/helping_the_whole_family_stay_healthy) ! *

　　Schedule: Monday – Friday; 8:00am – 5:00pm

　　This is an AFSCME represented position

　　QUALIFICATIONS

　　Training:

　　Equivalent to the completion of the twelfth grade.Experience:

　　Two years of responsible clerical and office assistance experience.An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.

　　*Please provide a copy of your resume

　　Notes :

　　This position is subject to a full criminal offender information record check.

　　Studies have shown that women and BIPOC individuals are less likely to apply for jobs unless they believe they are able to perform every task in the job description. We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. The county will consider any equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

　　CLASSIFICATION DETAILS

　　Office Assistant 2 Classification Details (https://agency.governmentjobs.com/lanecountyor/default.cfm?action=specbulletin&ClassSpecID=964906&headerfooter=0)

　　Selection Process

　　SUPPLEMENTAL INFORMATION

　　Equal Employment Opportunity

　　Lane County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job.

　　Strategic Plan

　　In alignment with Lane County's Strategic Plan, incumbent(s) will be expected to demonstrate the following core behaviors: Passion to Serve, Driven to Connect, and Focused on Solutions.

　　The 2022 -2024 Strategic Plan focuses on the areas that Lane County will pursue as a way to deliver on our vision for the residents of Lane County. To meet these challenges, we know that the basis of our efforts lies in leveraging our people and partnerships to achieve our Strategic Priorities. We also recognize that the quality and commitment of our staff is essential to a shared future where Lane County is the best place in which to live, work, and play.

　　Trauma Informed Care Statement

　　Lane County Health & Human Services is committed to providing Trauma Informed Care. As an organization, we recognize that many of the people we serve have experienced trauma, either currently, recently or in their past. Our agency is dedicated to incorporating an understanding of trauma, both with our clients and with each other. Our employees receive ongoing training to develop or deepen their understanding of trauma and its impacts.

　　Veteran Preference Information (https://www.lanecounty.org/government/county_departments/human_resources/talent_acquisition/Selection_Process/veterans__preference_information_)

　　Careers with Lane County Offer Extraordinary Benefits

　　At Lane County, we value our employees and we show it with our extraordinary benefits. We know that you chose public service for more than a paycheck, and our outstanding benefits are designed to help you Live Well, Live Lane - throughout your career. Read on to learn what great benefits await you in a career with Lane County.

　　Introducing ALEX (https://www.myalex.com/lanecounty/home#choose-benefits) , Lane County's benefit advisor! ALEX is an interactive tool that will help you understand the benefits being offered, out of pocket expenses and coverage available. You will need the Collective Bargaining Unit found in your job posting and when asked for your date of hire, please put in today's date.

　　*The below information describes typical benefits available for Regular Full-time Employees. Actual benefits received may differ by position, employment status (regular, temporary, or extra help) and/or bargaining group.

　　ALEX Benefit Advisor (click here) (https://www.myalex.com/lanecounty/home#choose-benefits)

　　Collective Bargaining Units:

　　Admin-Pro

　　AFSCME

　　AFSCME Nurses

　　AFSCME Physicians

　　FOPPO

　　LCPOA

　　Local 626

　　Prosecuting Attorney's

　　Benefits to keep you & your family well - Physically

　　Health insurance coverage becomes effective the first of the month following your first 30 days as an eligible employee.

　　Medical/Rx/Vision - Lane County offers medical, prescription and vision exam coverage for you and your eligible dependents. The plan options and costs per month for 2018 are outlined below:

　　If you enroll in the HDHP the County will contribute to your HSA: $1,500 (individual) or $3,000 (family) annually. This amount is prorated based on date of hire.

　　Eligible employees who complete a Health History Risk Assessment (HHRA), Biometric Screening, and Comprehensive Health Review (CHR) at the Live Well Center receive a $20 per month credit.

　　Wellness Clinic - The Live Well Center is for Lane County benefits-eligible employees, spouses and dependents (ages 2 and up) who are enrolled in the Lane County health plan. Marathon Health manages the Live Well Center and their clinical team provides confidential, affordable care for your acute and preventive healthcare needs. The Live Well Center also provides health coaching, chronic disease counseling, comprehensive primary care services, and much more.

　　Dental - Lane County provides dental coverage for employees and their eligible dependents.

　　Employee Assistance Program (EAP) - Lane County provides this counseling and concierge service to employees and members of their immediate households.

　　Fitness Center Membership - Lane County provides employees with a free membership to a local fitness center. Employees may add their families at a discounted rate.

　　Benefits to keep you & your family well - Financially

　　Retirement - Lane County pays for, and enrolls employees in the Oregon Public Service Retirement Plan (OPSRP) and the Individual Account Program (IAP) following six full months of employment. (Current members are eligible upon hire.)

　　Disability - Lane County pays a portion of wages for eligible employees through Short-Term Disability, and provides Long-Term Disability coverage. Lane County complies with all State and Federal disability laws for employee, family, parental and pregnancy leaves regulations.

　　Time Management - Lane County provides employees with a generous bank of hours to be used for sick, vacation, family emergencies and personal days.

　　Holidays - Lane County provides 10 paid holidays per year:

　　New Year's Day Independence Day

　　Martin Luther King Jr's Birthday Labor Day

　　Presidents' Day Veterans' Day

　　Memorial Day Thanksgiving Day

　　Juneteenth Christmas Day

　　Life Insurance - Lane County pays for employee group term life insurance.

　　County-paid Training & Development to keep your career well

　　On-site Classes - Lane County offers a variety of on-site classes to develop employees' soft and technical skills.

　　Online Training - Lane County offers a variety of online classes through LEAP to help employees continually improve their skills.

　　Conferences & Seminars - Lane County will consider reimbursement for employees to attend professional conferences, dependent upon budget, to encourage continuous learning and professional development.

　　Lane County offers these other valuable benefits

　　Deferred Compensation Retirement Savings - Employees may enroll in a deferred compensation program 457(b) to save for retirement.

　　Vision - Eligible employees may purchase supplemental vision insurance.

　　Supplemental Life Insurance - Employees may purchase supplemental life insurance for themselves and their dependents/spouse.

　　Aflac - Optional employee-paid voluntary group coverage is available through Aflac.

　　Group Discounts - Group discounts may include homeowners and auto insurance, pet health insurance, credit union membership.

　　Paid medical, dental and vision coverage for dependents is determined by labor agreement or APM, as applicable. Physicians should contact their supervisor for health plan options and rates. Please note that Temporary and Extra Help positions are not typically eligible for benefits. This is only brief summary of benefits available to eligible Lane County employees. In all cases, plan documents govern.

　　For additional information about these extraordinary benefits contact the Benefit Resource Center at 1-866-468-7272, or Lane County HR at (541) 682-3124.

　　01

　　IMPORTANT: Please ensure you have included all RELEVANT education, employment and experience in your application. To ensure compliance with Oregon Equal Pay laws, Human Resources will conduct a wage analysis based on the information you have provided in your application to determine the appropriate starting wage if you are selected.

　　I acknowledge I have provided all relevant education and employment history.

　　02

　　What is your highest level of education?

　　High school or equivalent to completion of twelfth grade

　　Associates or higher degree

　　03

　　How many years of responsible clerical and office assistance experience do you have?

　　No experiences or less than 2 yrs.

　　At least 2 or more yrs.

　　04

　　Do you have experience working in a fast paced, detail oriented environment? Please provide details of your experience. (30 pts.)

　　05

　　Please give a brief overview of your experience and comfort level using Microsoft Office programs. (Outlook, Word, Excel, Teams) (20 pts.)

　　06

　　Do you have prior experience in a healthcare setting? If so, please provide details of your experience. (20 pts.)

　　07

　　Do you have experience working in Electronic Medical Records? If so, please list the EMR's you have worked in. (10 pts.)

　　08

　　What does it mean for you to have a commitment to diversity? How have you demonstrated that commitment, and how would you see yourself demonstrating it here? (20 pts.)

　　Required Question

　　Agency

　　Lane County

　　Address

　　125 E 8th Avenue Eugene, Oregon, 97401

　　Phone

　　(541) 682-3637

　　Website

　　https://www.lanecountyor.gov

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