Do you want to be part of a team that monitors and maintains the next generation Telco / IoT systems of the future?

　　The Network Operations Center (NOC) Technician will play a crucial role in ensuring the seamless operation and performance of our telecommunications network. This position involves monitoring network activities, diagnosing technical issues, and collaborating with cross-functional teams to maintain optimal service quality for our customers.

　　KORE’s vision is to be the leading IoT provider in the 4G/5G segment and thus offers a unique opportunity for the NOC Technician to see, monitor and maintain the engines of the future.

　　ESSENTIAL FUNCTIONS

　　Diagnose & triage network incidents and outages promptly, following established protocols and procedures.

　　Operate and manage network monitoring tools to effectively track network health and performance.

　　Maintain accurate and detailed incident records, documenting troubleshooting steps and resolutions.

　　Participate in scheduled maintenance activities, ensuring minimal disruption to network services.\

　　Adhere to security protocols and best practices to safeguard network integrity and data.

　　Escalate technical issues to senior technicians/engineers for investigation and resolution.

　　Effectively communicate network status, incidents, and resolutions to internal teams, stakeholders, and partner carriers.

　　Monitor network performance, analyze alerts, and proactively identify issues to ensure continuous network uptime and service quality.

　　REQUIRED EDUCATION AND EXPERIENCE

　　Associate degree (or Diploma) or equivalent in Information Technology, Telecommunications, or a related field.

　　1+ years of experience in a network operations center or network support role.

　　Proficiency in network monitoring tools and incident management.

　　Preferred Education and Experience:

　　Bachelor degree in Information Technology, Telecommunications, or related field.

　　Experience working in a telecommunications or service provider environment.

　　SKILLS, ABILITIES & QUALIFICATIONS

　　Ability to follow agreed processes and procedures.

　　Organize time efficiently with minimal supervision.

　　Familiarity with telecommunications technologies such as 2G/3G/4G.

　　Attention to detail and the ability to manage multiple tasks simultaneously.

　　Strong understanding of networking principles, protocols, and architectures.

　　Commitment to adhering to industry best practices and security standards.

　　Collaborative mindset, capable of working within a team-oriented environment.

　　Ability to work in a fast-paced, 24/7 operations environment, including rotating shifts.

　　Excellent problem-solving skills, with the ability to analyze complex technical issues.

　　Effective English communication skills, both written and verbal, for clear incident reporting and coordination.

　　CORE VALUES

　　Commitment to Customer Results

　　Continuous Differentiation

　　Integrity

　　Teamwork & Collaboration

　　The Pursuit of Excellence

　　WORKING CONDITIONS

　　The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to remain stationary; move; lift and/or move up to 15 pounds. The employee must regularly sit; use hands to finger, handle, or feel; reach with hands and arms; communicate. Specific vision abilities required by this job include close vision.

　　OTHER EXPECTED WORK STATUS/HOURS

　　Work in a 24x7 Rotational Shift

　　OTHER DUTIES

　　Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

　　“KORE Wireless Group, Inc., is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of any kind. KORE is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at KORE are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age physical, mental or sensory disability, HIV Status, sexual orientation, gender identify and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. KORE will not tolerate discrimination or harassment based on any of these characteristics.”

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