Top Skills:

　　1.) Ideally 1+ years of General Network/Telecommunication Troubleshooting experience

　　Internet, Wi-Fi, VOIP, Voice - Data, Frequency, Routers, Ethernet, Fiber, Video, Cable

　　2.) Experience working in a Contact Center, Technical Support role – Customer Focused

　　Troubleshooting: Remote/Phone Support

　　3.) Customer Service, Documenting (ticket tracking/creation)

　　Ability to think outside the box, solution oriented.

　　Someone with an A+, Network +, or CCNA is highly recommended.

　　Description:

　　My client is looking for Tier 1 NOC Technicians that should expect to handle 15+ tickets per day. The interaction with the business customer will be anywhere from 10-15 min on average. The technician will spend time researching, analyzing, and troubleshooting the cause of the network issue. If tech is unable to resolve the issue he or she will escalate the ticket to the appropriate team which can be multiple teams: NOC, Network Administration, Engineering, Field Operations, etc.

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.