Overview

　　Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world.

　　Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter (https://twitter.com/isc2) or connect with us on Facebook (https://www.facebook.com/isc2fb) and LinkedIn (https://www.linkedin.com/company/isc2) .

　　When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes.

　　Position Summary

　　As the Inside Sales Team Lead, you will be the cornerstone of our B2C sales motion and team, ensuring YoY growth, hiring and developing Inside Sales professionals and reporting on financial results and forecast on a monthly basis. You will act as a player/coach, where you will close sales as per your individual quota as well. Inside Sales is a high-volume, high-activity driven sales motion, based on effective outbound prospecting strategies. You will continuously motivate the team and promote the sharing of best practices. This role will be measured against the agreed company sales targets and goals.

　　Responsibilities

　　Individual and Team Performance: Ensure you and the team reach revenue goals each month/quarter and year whilst maintaining high standards of integrity and business ethics. Work with the team on upselling and cross-selling across our ISC2 portfolio. Be a self-starter who provides creative solutions to business issues.

　　Team Management: Oversee the Inside Sales team as a Player/Coach on a daily basis. Hire and develop team members and manage any open positions effectively. Develop a high performing and motivated team.

　　Sales Skills & Coaching: Launch and run a year-round sales training program with the team to continuously improve sales skills. The training program should include formats such as role plays, centered around prospecting, discovery and objection handling.

　　Sales Playbook: Create an Inside Sales Playbook, which includes Objection Handling, Battle Cards, Opening Statement and Needs Analysis/Discovery questions.

　　Pipeline Excellence: Coach the team on pipeline management and review key metrics for each individual such as Average Order Value (AOV), Average Deal Cycle (ADC) and Conversion Rates to develop sales progress.

　　Reporting: Accurately forecast on a monthly/quarterly basis. Report financial results and review of the Inside Sales motion.

　　Sales Enablement: Work cross-functionally to identify and remove roadblocks for the Inside Sales team, with the aim of decreasing average deal cycles and closing more deals.

　　Marketing collaboration: Work with our Marketing team to come up with fresh ideas for B2C campaigns. Share trends and customer feedback with Marketing to ensure messaging resonates with key audiences.

　　Miscellaneous duties, as assigned.

　　Behavorial Competencies

　　Target driven and focused on delivering results.

　　Strong interpersonal skills with both customers and our internal team members alike, exhibiting focus and drive for business building and working collaboratively with ISC2 to grow both themselves and the organization.

　　A positive, ‘can-do’ attitude, sense of urgency, energy and enthusiasm – a true team player that can build a vision for the B2C Inside Sales team and take people with them on the journey.

　　Detail-orientated with strong organizational and planning skills.

　　Ability to build an inclusive culture that encourages, supports and celebrates diversity; serve as a role model to promote DEI best practices.

　　Passionate about customer experience with the ability to put the customer and candidate at the heart of all interactions.

　　Ability to work effectively in a group as well as independently with minimal supervision while maintaining a high level of quality.

　　Qualifications

　　Preferred to have experience in one or more of the following career fields; IT, information security, training, education, or certification.

　　High proficiency using Salesforce as CRM and promote a data-driven sales culture within the team. Pipeline and Sales conversations need to be captured in Salesforce, 100% of the time.

　　Proficient in Microsoft Office

　　Professionalism with a high degree of business savvy and strong demonstration of intellect, drive, executive presence and sales acumen.

　　Excellent written and oral/presentation skills with the ability to develop and conduct effective presentations.

　　Knowledge of the full life cycle of the sales process from prospecting to close.

　　Education and Work Experience

　　Bachelor’s Degree in related field, additional experinece will be considered in lieu.

　　Minimum of 4 years of Inside Sales experience, with a strong track record of selling to B2C markets.

　　Experience of coaching, training or mentoring employees/team members.

　　Physical and Mental Demands

　　Work extended hours when necessary

　　Up to 20% travel may be required

　　Work in an office environment using dual monitor computer screens

　　Sitting or standing for extended periods

　　Equal Employment Opportunity Statement

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic as protected by applicable law.

　　Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

　　Job LocationsUS-Remote

　　Posted Date6 hours ago(2/19/2024 6:28 PM)

　　Job ID 2024-1542

　　of Openings 1Category Sales