Next Steps Idaho Coordinator

　　Posting Begin Date: 2024/01/23

　　Posting End Date: 2024/02/06

　　Category: Education

　　Work Type: Full Time

　　Location: Boise, ID, United States

　　Minimum Salary: 25.02

　　Maximum Salary: 30.38

　　Pay Rate Type: Hourly

　　Description

　　Idaho State Board of Education

　　Next Steps Idaho Coordinator

　　Applications will be accepted through 4:59 PM MST on the posting end date.

　　About the Idaho State Board of Education (Board):

　　The Idaho State Board of Education (Board) is established in the Idaho Constitution for the “general supervision of the state educational institutions and public school system.” State law charges the Board with the general supervision, governance and control of public schools and postsecondary institutions, including community colleges. The Board is comprised of eight members: seven appointed by the Governor, as well as the statewide elected superintendent of public instruction. The Office of the State Board of Education (OSBE) is charged with providing professional staff support to the Board and implementing the Board’s policies and initiatives.

　　Summary:TheNext Steps Idaho Program Coordinatorposition reports to the College and Career Access Officer and helps oversee and drive the vision of Next Steps Idaho as the state’s comprehensive clearinghouse of resources and tools pertaining to education, training, and career exploration. Activities include, but are not limited to:

　　Content management

　　Product management and promotion of the Next Steps Idaho website

　　Business development

　　Implementation and customer support

　　Responsibilities:

　　Content Management

　　Work closely with vendor content team to provide editorial, creative, and technical support

　　Write, edit, and proofread website content

　　Create new resources and pages using system templates - add images, embedding videos, and add copy

　　Build Career Pathway Plan Activities

　　Product Management

　　Product vision - Gain a deep understanding of customer experience, identify and fill product gaps, and generate new ideas that improve customer experience and drive usage of the Next Steps Idaho website

　　Create buy-in for the Next Steps Idaho vision both internally and with key external partners.

　　Translate product strategy into detailed requirements and provide to website vendor

　　In conjunction with senior management, scope and make tactical calls about how to build specific tools and resources based on business and customer impact

　　Work closely with vendor’s IT development team to communicate business needs and website requirements, and oversee their delivery of user-friendly, visually appealing interfaces with quick time-to-market and optimal resources

　　Evaluate promotional plans to ensure that they are consistent with Next Steps Idaho’s annual strategic plan and that the message is effectively conveyed to all user audience groups

　　Prepare project progress reports for senior leadership and perform website demonstrations

　　Troubleshoot and test new tools and resources, as well as monitor the live deployment of Next Steps Idaho

　　Implementation and Customer Support

　　Product evangelist - Build awareness and understanding of Next Steps Idaho tools & resources by visiting customers to solicit feedback on Next Steps Idaho tools & resources

　　Build relationships and manage the customer onboarding and nurturing by conducting regular check-ins, managing multi-layer stakeholders, providing ongoing support, monitoring individual site usage, and sharing best practices to drive adoption of Next Steps Idaho

　　Manage incoming customer inquiries and customer complaints and perform root cause analysis to understand what problems the customer is facing and provide appropriate solutions and alternatives within time limits; follow-up to ensure resolution

　　Continuously define and document problems and challenges faced by Next Steps Idaho partners and end users through in-person and remote problem-solving sessions

　　Monitor operational activity (volumes, key performance indicators/metrics, corrective action reporting, performance plans, trends, product content changes, etc.)

　　Provide customer feedback collected during various customer engagements to senior management

　　Keep records of customer interactions, process customer accounts and file documents

　　Develop and drive processes to improve customer satisfaction, service, process, and innovations

　　Create collateral and training videos to support adoption and understanding of Next Steps Idaho’s tools and resources

　　Business Development

　　Contact potential Idaho schools and other organizations through cold calls and emails

　　Present Next Steps Idaho to Idaho schools and other education organizations

　　Identify schools/organization needs and suggest appropriate Next Steps Idaho tools & resources

　　Build long-term, trusting relationships with Idaho schools and educators

　　Minimum Qualifications:

　　Bachelor's degree from an accredited institution with emphasis in related field or a combination of education and experience that is substantially equivalent

　　Excellent customer and internal communication skills

　　Solid organizational skills including attention to detail and multi-tasking skills

　　Strong problem solving and creative thinking skills.

　　Ability to establish and maintain effective working relationships with others and to work in a team-oriented environment.

　　MQ Specialties:

　　Solid technical background, with understanding or hands-on experience in software development and web technologies

　　Proven working experience as a project coordinator in the information technology sector

　　Preferred Qualifications:

　　Experience working with education stakeholders

　　Knowledge of current and on-trend college and career readiness resources, tools and, platforms

　　1-3 years content management experience

　　Basic knowledge of web accessibility

　　Basic knowledge of Ul/UX principals, design, and methods

　　Supplemental Information:

　　Ability and willingness to travel for in-state meetings with prospective and existing Next Steps Idaho users

　　Infrequent out-of-state travel will be required.

　　This position is exempt from rules of classified service under provisions of Section 67-5303, Idaho Code. This position is educational professional exempt from overtime. Successful applicant will be required to pass background check.

　　Benefits:

　　Per current policy, this position earns 7.4 hours of vacation leave every two weeks (about 4.8 vacation weeks per year), 3.7 hours of sick leave per pay period, eleven paid holidays, FICA and Medicare contributions, FMLA, and workers’ compensation insurance. Additionally, employees may elect to participate in other employer supported benefits including medical insurance, dental insurance, life insurance, FSA plan, 401(k) plan, 457 plan, and IDeal plan. This position is eligible for reduced tuition and fees at institutions under State Board of Education governance.

　　EEO/ADA/Veteran:

　　The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.

　　The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email[email protected].

　　Preference may be given to veterans who qualify under state and federal laws and regulations.