Network Product Model Standard Lead

　　Richmond, Virginia;Newark, Delaware; Atlanta, Georgia; Chandler, Arizona; Chicago, Illinois

　　Job Description:

　　About Us:

　　At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

　　One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

　　Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

　　Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

　　Provide leadership across the team to develop best practices and set operational standards. Leads the planning, designing, and implementation of highly complex solutions. Viewed as a technology subject-matter expert. Able to communicate technology solutions across differing audiences including technical, managerial, business executives, senior executives and/or vendors. Coach, mentor, and provide feedback and career development to members of the team. May direct team activities. Exercise judgment within broadly defined practices and policies in selecting methods, techniques, and evaluation criterion for obtaining results. This role advocates and advances best practices across all aspects of design and support.

　　The Network Service Assurance organization manages, tracks, and reports risk for the Network infrastructure as well as performance across the products and services provided. Service Assurance also manages, measures, and reports on critical Network Services processes, procedures, controls and metrics to ensuring adherence to the Bank of America risk framework. The Network Services organization has embarked on a journey to mobilize a product centric operating model, for which Service Assurance will be constructing the guardrails, standard operating procedures, product catalogue change control procedures, and associated reporting / data aggregation as it relates to the product centric operating model.

　　Job Summary:

　　Define key artifacts, minimum requirements, and routines required for Product teams to be cleared as a “product operating model live” product

　　Ensure alignment across all Network Services products and drive consistency where required by guidelines

　　Continuously assess opportunities to drive procedural improvement and enhancement

　　Maintain relationships within the team and key stakeholders

　　Perform hands-on training/coaching with teams in all aspects of Lean-Agile

　　Provide guidance about how to create and manage agile ceremonies for all network services product areas

　　Help teams to optimize implementation of Enterprise Agile standards and practices, and coach team members through change

　　Help to identify and resolve organizational impediments that impact team maturity and performance

　　Facilitate discussion, decision making, and conflict resolution across teams and with stakeholders, including external teams, business partners, and other Agile Release Trains/programs

　　Influence and guide business and technology leaders on changes that enable Agility

　　Facilitate significant improvements to the operating model and the end-to-end delivery process

　　Establish/lead Agile Communities of Practice and provide guidance in on-going activities. Become a member of the Agile Center of Excellence

　　Required Skills:

　　Minimum 5 Years’ ofExperience in an Agile managed organization using products such as Jira, Kanban, Confluence and Horizon

　　Have led and directed an infrastructure function through an agile operating model transformation in a large, complex, multi-region enterprise environment

　　Excellent analytical and problem-solving skills, with the ability to analyze complex data, identify patterns, and make data-driven decisions

　　Excellent customer service skills including reporting, organization, written and oral communication and task prioritization

　　Exceptional communication and collaboration skills, with the ability to effectively engage with stakeholders at all levels, both internally and externally

　　Proven ability to develop complex ideas into well-structured broad functional objectives and strategies for the organization

　　Desired Skills:

　　BA or BS in relevant field (e.g. Telecommunications, Information Security, Computer Science), or equivalent experience

　　Analytical mindset, with the ability to think objectively about existing workstreams, thereby identifying opportunities for alleviating dependency on resource

　　High level of attention to detail, ability to self-start and adapt to a fast-paced environment with multiple deliverables

　　Proficiency with MS Office tools, including a deep knowledge of MS Excel features and the ability to generate and produce high quality reports, analysis, and presentations

　　Effective time management and organizational skills, including the ability to assess multiple competing demands and reprioritize accordingly

　　Apply intellectual curiosity and continual questioning to define root causes, timelines, responsible parties, and remediation plans

　　Structured and organized in approach with a strong attention to detail, demonstrating a high level of diligence

　　Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience

　　Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs

　　Shift:

　　1st shift (United States of America)

　　Hours Per Week:

　　40

　　Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

　　To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

　　To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

　　Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

　　To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .