Cons Prod Strategy Mgr II - Digital Policy Lead

Phoenix, Arizona;Plano, Texas; Richmond, Virginia; Newark, Delaware; New York, New York; Boston, Massachusetts; Charlotte, North Carolina; Chicago, Illinois; Farmington Hills, Michigan; Kennesaw, Georgia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Summary:

This job is responsible for leading a group of team leaders and employees who develop strategies and drive analytics to understand portfolio risk, increase profitability, and optimize operational performance. Key responsibilities include setting strategic priorities for the team, identifying trends, and leading efforts to maximize risk versus return for the business unit. Job expectations include using data and analytics to solve complex problems, coaching employees, and partnering across technology, product, and risk leadership to drive performance.

Client Protection is looking for an experienced Fraud Prevention and Detection leader to manage the Digital Fraud Policy team. In this role, you will be responsible for the execution of fraud prevention and detection policies to defend the bank, and our clients, against fraud and scams. You will leverage your advanced understanding of Fraud and your advanced intrapersonal skills to work across multiple lines of business and partner with key stakeholders such as product, technology, operations, vendors, legal, and compliance to understand the business direction, overlay with current fraud environment and recommend solutions to prevent financial losses from fraud. Shared responsibility with strategy for the overall fraud loss line.

Responsibilities:

Establishes department-wide strategies and oversees portfolio trend analysis, forecasting, and risk/control performance

Leads innovation by identifying and championing large scale initiatives that improve the risk management, profitability, and control oversight of risks for the business unit

Identifies business trends based on economic and portfolio conditions and communicates findings to senior management

Coaches employees on best practices for structuring complex problems, performing analysis, and communicating the results and implications of their work

Builds and maintains strategic relationships with peers and counterparts across product, technology, and business control functions

Lead, and develop, a team of Digital Fraud Policy strategists in the identification, investigation, and mitigation of fraud activity.

Identify trends/patterns in fraud activity and suggest rule/policy changes to mitigate fraud losses.

Leverage expert business/analytical knowledge to identify process/strategy deficiencies and provide recommendations for process improvement.

Monitor operational metrics and provide insight to management on business performance and make logical recommendations for improvements.

Stay abreast of industry trends, emerging threats, and technological advancements to continuously enhance fraud prevention methodologies.

Consult with internal partners on best practices, processes, and procedures to prevent financial losses from fraud.

May collaborate with outside Counsel and Litigation partners to develop strategy on litigated matters.

Routinely investigate and provide guidance to internal partners on escalations and complex issues.

Managerial Responsibilities:

This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

Diversity Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company DI goals.

Manager of Process Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

Enterprise Advocate Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

People Manager Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Required Qualifications:

8+ years of experience in risk management, fraud prevention/detection/investigation experience in the financial services industry.

Prior experience leading strategy or initiative development in a digital context (product development, etc.)

Knowledge and understanding of fraud investigations, network rules, and working knowledge of REG E, REG O, and REG Z.

Proven ability to rapidly absorb and synthesize data to form an accurate understanding of issues and the ability to develop both tactical and strategic recommendations close the gap and prevent recurrence.

Excellent verbal, written, and interpersonal communication skills.

Ability to work in a fast-paced, dynamic environment is critical.

Must have exceptional organizational, project management, and influencing skills.

Must have leadership and management skills, including development of teams andindividuals.

Desired Qualifications:

Experience developing fraud related reporting and can interpret existing reports to maintain fraud losses and identify variance from historical norms to target ongoing or future attacks.

Outstanding critical thinking, and analytical skills and a basic understanding of statistics.

Skills:

Analytical Thinking

Business Analytics

Data Mining

Fraud Management

Business Process Analysis

Critical Thinking

Influence

Relationship Building

Strategy Planning and Development

Business Case Analysis

Issue Management

Leadership Development

Process Performance Measurement

Recruiting

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency details

US - NY - New York - 1114 Avenue Of The Americas - Grace (NY1544)

Pay and benefits information

Pay range

$126,000.00 - $225,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE .

To view the "EEO is the Law" Supplement, CLICK HERE .

View the LA County Fair Chance Ordinance .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free Workplace and Alcohol Policy, CLICK HERE .

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.