Description

　　Leidos has a career opening for a AISR Controller at Hill AFB, UT.

　　PROGRAM SUMMARY:

　　Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations.

　　This position directly supports the DISA-provided GIG capabilities and services in our 24x7 Global Network Support Center (GNSC) working in our AISR OSC NOC.

　　PRIMARY RESPONSIBILITIES:

　　Create and update tickets utilizing Remedy.

　　Monitor network events and element management failures in real-time on a 24x7x365 basis.

　　Incident Correlation and Fault Analysis:

　　Proactively analyze alarms

　　provide detailed analyses leading to resolution of the alarm conditions, including filtering and correlating fault information

　　identifying the fault condition and its impacts

　　isolating root causes

　　coordinating correction of fault situations regardless of the fault in the infrastructure

　　Notify necessary points of contacts based on essential or heightened awareness networks, circuits or location of incidents

　　Incident Analysis (Fault Isolation):

　　Support the fault isolation process

　　diagnoses and troubleshoot utilizing procedures to isolate where the fault occurs

　　identify failed network element(s) i.e. systems, hardware, software, circuits, or facilities.

　　Activities include: testing, fault troubleshooting, fault localization, fault logging and assignment

　　Support all customers to include providing global situational awareness support.

　　Fault Correction:

　　Correct/replace faulty network elements, coordinating with other service providers as necessary.

　　Verify that service has been restored upon resolution of all customer-initiated tickets

　　Network/Service Restoration:

　　Restore networks and service to full operation

　　Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs.

　　Identify failures that are attributable to a different causes and impacts

　　Provide updates on outages from technicians and/or government incident tickets until a resolution or path to resolution is identified and documented in ticket.

　　Provide 24/7/365 sustainment support for outages, degradation of services and Tier 1/Tier 2 support

　　Provide timely situational awareness to leadership and the impacted community within discovery and ticket creation using approved communication methods as outlined

　　Record, assess, track, and monitor incident tickets escalated to operational infrastructure.

　　Demonstrate general knowledge of training, standard operating procedures, and tools within O&M

　　Effectively communicates with the O&M team and the customer.

　　Works directly with Shift lead and O&M leadership for guidance

　　Demonstrate proficiency in functions within the DISN: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching, etc.

　　BASIC QUALIFICATIONS:

　　High school and 1-3 years of experience.

　　Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.

　　Ability to work in a 24/7 operation.

　　Experience with one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management.

　　Expertise in two or more of the following: routers, switches, crypto devices, routing, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, Optical Switching.

　　General understanding of network topologies, both transport and IP.

　　Currently possess an active Secret security clearance and be able to obtain and maintain a Top-Secret security clearance.

　　GSMO

　　Pay Range:

　　Pay Range $37,050.00 - $66,975.00

　　The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

　　Original Posting Date:

　　01/23/2024

　　While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

　　REQNUMBER: R-00127308

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.