National Service Manager - Remote The National Service Manager is a pivotal role responsible for overseeing all daily activities related to the centralized dispatch of Restaurant Technologies' service technicians and troubleshooting support for Technicians through the Technical Solutions Center. This leadership position involves leading the Service Dispatch team, fostering strong partnerships, and ensuring excellent service between Service Dispatch Analysts, depots, and customers. This is a fully remote position, but you must live in the continental United States. Note the travel expectations of up to 25%. Lead, coach, and develop the Service Dispatch Analyst team consisting of 10-12 employees Collaborate cross-functionally to develop team strategy, ensuring optimal support for depots, technicians, and customers Partner with cross-functional teams, including Engineering and Operations, to develop strategies supporting depots and technicians through Tech Solutions Center interactions Drive scalable process improvements and system enhancements in Salesforce through collaboration with IT, Operations, and operational excellence teams to increase efficiency Develop cross-functional business knowledge to lead messaging and drive improvements towards organizational goals related to service and installations Actively participate in change leadership initiatives and drive a culture of continuous improvement Research and analyze data from Salesforce and direct feedback from Service Dispatch team, identifying trends and areas for improvement Utilize strong analytical thinking skills to implement effective scalable solutions to enhance service dispatch operations Manage key business KPI's with team to drive efficiencies and business results Monitor service "zone" and advise operations leadership of scheduling conflicts with potential customer impact Facilitate or prepare work schedules, including extra workdays and shifts, to support dispatching needs Manage relationships with new leaders and implement training as needed within depot service leaders Required Qualifications: Minimum 3-5 years' experience in associated job duties and essential functions Experience with automated service systems and solutions Strong understanding of management principles and practices Strong analytical thinking, effective communication, and problem-solving skills Travel expectations: up to 25% Preferred Qualifications: Depot experience Bachelor's degree Experience with a distributed Workforce Continuous improvement mindset Experience in a scaling high growth organization Proficiency in Salesforce Technical service knowledge Inclusive Employer At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we're proud to be an Equal Employment Opportunity and Affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law." If you need assistance or an accommodation due to a disability, please contact us by email at or call 1-888-796-4997. Culture & Benefits Our employees are the foundation of our success and we take care of them! Our include professional development, competitive health care coverage, incentives and a healthy work and life balance. We've cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment. We've earned recognition as a "Best Place to Work," by the Minneapolis/St. Paul Business Journal along with The Minnesota Work ife Champions Award while consistently earning a spot on Minnesota's Fastest Growing Companies list. In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner. Who We Are Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets. RTI, Inc. is an Equal Opportunity Employer, M/F/D/V. In addition to federal law requirements, RTI complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation and training.