Looking to make your next career move? Kelly is hiring for a National Service Manager in Norwell, MA! This is an excellent opportunity to join and lead a team at a family-owned and operated printing technology company.

　　Direct hire opportunity

　　Salary: $90,000-$130,000 + bonus potential

　　Onsite role

　　Excellent benefits including medical, dental, vision, & life

　　SUMMARY

　　The National Service Manager is responsible for the efficient and effective delivery of services to customers by managing the operations of the service team including the Field Service Technicians and Administrative Staff.

　　Maintain/improve customer relationships

　　Manage aftersales Service Contracts

　　Establish and maintain appropriate and consistent technical support documentation and materials including policies and procedures.

　　Manage the overall operations of the national Field Service team to ensure customer expectations and commitments are met or exceeded.

　　Investigate and resolve customer complaints to bring about quick and effective resolutions that meet or exceed customer expectations.

　　Overall supervisory responsibility for process improvement

　　Data collection and analysis, reporting

　　Cost/expense containment for the Technical Service Department

　　Define and maintain measurements and standards, including service levels.

　　Customer base maintenance

　　Provide leadership, coaching, and mentoring to Field Service Technicians and Administrative Staff.

　　Work with all other Department Managers to optimize company performance and profitability.

　　Scheduling of Technicians

　　Occasionally travel to visit with Field Service Technicians, Customers, and other company personnel

　　QUALIFICATIONS

　　4+ years of management/supervisory experience

　　Project management experience and a background in quality concepts

　　Excellent analysis and structured problem solving skills

　　Strong Customer Service/Technical Support background

　　Excellent Communication skills to include, verbal & written interpersonal skills.

　　Demonstrated ability to lead, direct, and manage staff to optimize performance and meet or exceed company goals.

　　Strong negotiation, presentation skills, with an ability to generate and explain guidelines, procedures, priorities, and proposals.

　　Effective ability to plan, organize, and direct programs.

　　If you are interested in this opportunity and meet the above qualifications, apply to this posting today for immediate consideration!

　　#P1 #CB

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

　　Why Kelly ® ?

　　As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.