Key Job Responsibilities

　　Customer Service

　　· Provide solutions based customer support that exceeds expectations and meets all organizational objectives.

　　· Execute high communications standards to set, follow through, and meet customer expectation clearly & accurately.

　　· Develop strong relationships with key stakeholders and provide ongoing support through the capital process.

　　· Train new RVPs and Directors on the capital expenditure process.

　　· Proactively review internal processes to help improve customer service and rapid delivery to the end-user.

　　· Manage all hotel openings and closings from start to finish.

　　Capital Expenditures

　　· Project manages capital expenditures with an aim on capital efficiency and accuracy.

　　· Evaluate new investment opportunities, defining ROI, and performing post-delivery reviews to ensure utilization and ROI expectations are met.

　　· Execute reinvestment strategies to preserve brand standards, ensure maximum up time, and improve asset performance.

　　· Directly manage CAPEX systems and processes with a focus on accuracy and consistency for field teams – from the start to finish.

　　Strategic Analysis & Capital Planning

　　· Assess product utilization, costs, revenues, and overall business impact.

　　· Provide ongoing analytical support to key stakeholders, particularly in the areas of market opportunity assessment, asset performance, and financial modeling.

　　· Analyze asset utilization, sub-rental, and depreciation data to uncover opportunities to improve financials and meet organizational objectives.

　　· Prepare an annual Capital Plan to define specific product targets by market or product category before capital is released.

　　· Work closely with the Product Team, Procurement, and Operations Leadersto align with overall company goals and gain buy-in across all levels of the organization.

　　Reporting

　　· Provide regular reporting related to team goals and KPIs.

　　· Provide ad-hoc reports related to asset performance as needed.

　　· Collect feedback from field locations on new and existing products, document responses, and forward to appropriate team member within the department.

　　Make recommendations related to product performance and aesthetics to the appropriate Product Managers based on field feedback.

　　Job Qualifications

　　· 7+ years’ experience in asset management

　　· University/College degree preferred

　　· Strong Customer Service skills required

　　· Strong Analytical and problem solving skills

　　· Proficient with Excel and Access

　　· Excellent verbal and written communication skills

　　· Excellent organizational and time management skills with the ability to meet or exceed multiple concurrent deadlines

　　Competencies

　　· Analytical Thinking

　　· Communication

　　· Decision Making

　　· Relationship Management

　　· Influence

　　Work Environment

　　Work is generally performed at an office that is moderately quiet. Team members will occasionally visit other work locations for meetings or for other business reasons. Working times will include days and may include evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined byEncore.

　　All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.