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　　Working Arrangement

　　At Home

　　Job Description

　　As a Mortgage Specialist for Consumer Direct sales, you will be responsible for selling Manulife Bank mortgage solutions directly to clients who don’t have a pre-existing advisor relationship. You will provide mortgage solutions and advice tailored to each client’s individual needs.

　　The ideal candidate is dynamic, loves challenging themselves, and has an entrepreneurial sales style and driven spirit. You provide outstanding and personalized service, which builds client trust and loyalty. Your leader and your team will give you all the support, intensive mentor and training you need.

　　Key Accountabilities

　　Selling of Manulife One, Manulife Bank Select and associated lending solutions such as credit cards and creditor insurance directly to clients with no pre-existing advisor relationship that come in through our various websites, Manulife employees or our Consumer Solutions team. (25%)

　　Ensure seamless receipt and packaging of all required mortgage documents from clients to ensure timely, efficient, accurate flow of business to the appropriate servicing unit for a lending decision. (20%)

　　Successfully lead a sales pipeline and demonstrate a high closing rate (10%)

　　Actively follow-up on a steady flow of leads provided to you from the lead management team (10%)

　　Develop a consumer client base through referrals to facilitate the direct sale of lending solutions to clients with no pre-existing advisor relationship. (15%)

　　Identify and execute client direct sales strategies including educational webinars, trade shows, etc. (10%)

　　Updating our CRM (salesforce.com) with all client interactions and to help manage your sales pipeline (5%)

　　Act as a conduit for feedback from clients by identifying ideas for improving existing products and services and new product opportunities. (5%)

　　Skills Required:

　　Proven ability to persuade and negotiate through consultation and active listening skills

　　Proven sales skill and prospecting proficiency

　　Execution of a repeatable and measurable sales process

　　Ability to provide underwriting expertise

　　Able to cultivate strong relationships with both clients and internal partners

　　Has strong time management skills and the ability to prioritize

　　Demonstrates effective communication, organization and collaboration

　　Takes initiative, is a positive influence and thrives in a fast-paced work environment – a fast learner and self-starter with a strong desire to win

　　Is flexible and able to adapt to change, including changing priorities and tight deadlines

　　Has strong problem-solving and analytical skills; ability to investigate problems without supervision

　　Is results driven and team oriented

　　Comfortable with pay-for-performance compensation structure

　　Coachable: Being receptive to feedback, willing to learn, embracing continuous improvement

　　Qualifications:

　　College or University degree in a related field

　　Minimum 2 years experience in the banking and mortgage brokerage industry

　　Strong understanding of mortgage underwriting

　　Experience conducting virtual meetings and presentations

　　Experience with Salesforce.com is preferred

　　Familiarity with Microsoft Office, including intermediate level of expertise using Excel

　　Key Performance Goals/Measurement

　　Achieve specific # of funded deals, volume targets, and cross-sell targets

　　Obtain a specific # of client referrals

　　Maintain an 85% IGO rating

　　Working Condition:

　　Limited travel may be required

　　Outstanding compensation & benefits package (some examples include: Share Purchase Plan, Health and Dental coverage, Education/Career support and a paid Volunteer Day each year)

　　Grow your career at Manulife in roles in our Banking, Insurance, Marketing and Asset Management areas

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

　　Salary & Benefits

　　Salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. Please contact for additional information.

　　Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.